Front Desk Associate

1 month ago


Lincoln, Nebraska, United States Genesis Health Clubs Full time
Job Description

This role is responsible for the day-to-day operations of the Front Desk, including guest check-ins, member retention, and maintaining quality customer service.

Duties and Responsibilities
  • Execute procedures as outlined in the front desk manual.
  • Answer phones, take messages, and transfer calls.
  • Be knowledgeable of club amenities and surroundings.
  • Communicate kindly and genuinely with members.
  • Promote and execute shake and supplement sales to reach monthly goals.
  • Attend all staff and club meetings and events.
  • Establish and maintain professional relationships with members and staff.
  • Ensure the front desk is clean, maintained, and organized at all times.
  • Respond quickly and appropriately to emergency situations.
  • Promote and execute tanning sales (where applicable).
  • Schedule tennis court times (where applicable).
Expectations
  • Present a professional demeanor when representing Genesis Health Clubs.
  • Promote club events during shift.
  • Ability to multi-task at a fast pace.
  • Ability to self-direct and motivate to complete tasks.
  • Provide input in developing strategies to support club goals and objectives.
  • Respond to common inquiries or complaints from members.
Job Requirements
  • Available to work weekends, evenings, and holidays.
  • Must hold current CPR certification or obtain within 60 days of start date.
  • Ability to work well with others.
  • Experience in cash handling and credit cards.
  • Customer service abilities.
Physical Requirements
  • Ability to stand for long periods of time.
  • Ability to lift up to 35 pounds.
  • Ability to communicate with guests and other associates, including reading, writing, and speaking.

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