Front Desk Supervisor
3 weeks ago
At Atrium Hospitality, we are seeking a highly motivated and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a smooth and efficient check-in process for our guests.
Key Responsibilities:- Provide exceptional customer service by being engaging and taking sincere interest in our guests' needs.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Help to resolve problems through recovery when things aren't quite right.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
- Previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people.
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary.
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift.
- Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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