Enterprise Customer Success Manager

3 days ago


Austin, Texas, United States Miro Enterprise Full time

About the Role

Miro Enterprise is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our growing Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and building strong relationships with our Enterprise clients.

Key Responsibilities

  • Manage a portfolio of 50-70 Enterprise customers, providing proactive support and guidance to ensure their success with Miro Enterprise.
  • Develop and implement tailored strategies to improve customer retention metrics, adoption, and engagement.
  • Become a subject matter expert on Miro Enterprise's products and services, using this knowledge to effectively guide customers towards their desired outcomes.
  • Identify and address potential customer health issues, providing timely interventions to prevent churn.
  • Drive Miro Enterprise product adoption by leading onboarding efforts for new customers and teams.
  • Develop and execute playbooks and strategies for new customer onboarding and customer growth/renewal.

Requirements

  • 2+ years of experience in a customer success role, managing complex accounts in a SaaS environment.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas and strategies.
  • Passionate about delivering exceptional customer experiences and driving business growth.
  • Quick learner, able to adapt to changing priorities and environments.
  • Proactive mindset, with excellent time management and organizational skills.

What We Offer

  • Competitive salaries and flexible time off.
  • Excellent medical, dental, and vision benefits.
  • 401k matching and stock options.
  • Free lunches and office snacks.
  • A collaborative and innovative work environment.


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