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Customer Success Manager
2 months ago
The Customer Success Manager will be responsible for driving the adoption and growth of Mesh Payments' platform among our enterprise clients. This role requires a strong understanding of the financial services industry and the ability to develop strategic relationships with key stakeholders.
Key Responsibilities- Develop and execute customized growth strategies for assigned clients to maximize revenue potential.
- Build and maintain strong relationships with clients, including program administrators and C-suite executives, to ensure alignment with implementation goals and value realization.
- Identify and pursue opportunities for account expansion, including new spend categories, subsidiaries, products, and use cases.
- Own client retention and penetration of adjacent products and services.
- Utilize salesforce.com to track, log, and manage assigned accounts.
- Conduct onboarding meetings with new clients to understand their needs, train them on the platform, and discover opportunities for growth.
- Act as a liaison between operations, product, and clients to gain insights on improving the customer experience and product usage.
- Proactively communicate with clients regarding new features and improvements to the platform.
- Collaborate with the sales team to understand client motivations and create tailored growth plans for each account.
- 2-4 years of experience in a customer success or account management position within a rapidly growing SaaS company.
- 1-3 years of relevant work experience in one or more of the following: payment processing systems, technology consulting, and enterprise software.
- Experience working in the fintech industry is an advantage.
- Prior sales experience is preferred but not required.
- Ability to think independently and strategically to develop sales development strategies and tactics.
- A high sense of urgency and ability to adapt and pivot in every conversation.
- The skills to passionately and clearly articulate the value of Mesh Payments.
- A team-player attitude with a desire to improve internal processes beyond day-to-day tasks.
- A willingness to learn, grow, and get in on the ground floor of a unicorn startup while launching your career in sales.
- Ability to influence at the executive level by focusing on long-term value realization.
