Enterprise Customer Success Manager

4 days ago

Austin, Texas, United States Tricentis GmbH Full time

About the Role:

We are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Tricentis GmbH. As a key member of our customer success organization, you will be responsible for driving customer growth and retention through strategic account planning, relationship building, and delivery of exceptional customer experiences.

Key Responsibilities:

  • Establish Strategic Relationships: Develop and maintain strong relationships with key decision-makers at our enterprise customers, understanding their business needs, goals, and challenges.
  • Drive Customer Growth: Collaborate with customers to create joint success plans, identify opportunities for growth, and develop strategies to achieve their business objectives.
  • Deliver Exceptional Customer Experiences: Provide coaching, training, and support to customers on the effective use of Tricentis testing tools, ensuring they realize maximum value from our solutions.
  • Partner with Cross-Functional Teams: Work closely with sales, product management, engineering, and other teams to translate customer needs into improved solutions and drive business growth.
  • Stay Up-to-Date with Industry Trends: Continuously develop knowledge of testing activities, software quality assurance, and DevOps methodologies to stay ahead of the curve and provide expert guidance to customers.

Requirements:

  • 5+ Years of Experience: Proven track record in customer success, account management, or a related field, with a strong understanding of complex account dynamics.
  • Strong Communication and Interpersonal Skills: Excellent communication, negotiation, and relationship-building skills, with the ability to work effectively with customers, cross-functional teams, and stakeholders at all levels.
  • Business Acumen: Strong understanding of business operations, market trends, and customer needs, with the ability to develop and execute strategic plans to drive growth and retention.
  • Technical Knowledge: Familiarity with testing activities, software quality assurance, and DevOps methodologies, with a passion for staying up-to-date with industry trends and best practices.

What We Offer:

  • Supportive and Engaged Leadership Team: Collaborative and dynamic leadership that fosters growth, innovation, and employee satisfaction.
  • Career Development Opportunities: Comprehensive training programs, mentorship, and opportunities for advancement within the company.
  • Competitive Compensation and Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Diverse and Inclusive Work Environment: Commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.

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