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Front Office Operations Supervisor

2 months ago

Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time

Are you a seasoned professional in the hospitality industry? Join our outstanding team at Hilton Charlotte Uptown and make a significant contribution. The Front Office Operations Supervisor will ensure a warm reception for guests, provide support and mentorship to our Front Office staff, oversee all relevant Front Office activities, and guarantee that guest expectations are consistently surpassed.

Qualifications: A minimum of 1 year of experience in a full-service hotel with 200 or more rooms within the Front Office department is essential. Supervisory experience of at least 1 year in a hotel setting is highly preferred, along with familiarity with OnQ systems.

About Hilton Charlotte Uptown: This upscale full-service hotel boasts 400 modern guest rooms and 35,000 square feet of banquet space, situated in the vibrant heart of Uptown Charlotte.

Key Responsibilities:

  • Deliver memorable and friendly experiences for all guests, clients, and team members.
  • Guide and develop Front Office team members to achieve their best.
  • Ensure adherence to Hilton Brand standards.
  • Accurately complete transactions and necessary reports.
  • Facilitate effective communication with other hotel departments.
  • Navigate various computer platforms to enhance the guest experience.
  • Exhibit strong problem-solving abilities.

Benefits:

  • GO Hilton Travel Discount Worldwide.
  • Comprehensive Health Insurance including Medical, Dental, Vision, and additional coverage options.
  • Scholarship and Tuition Reimbursement Program.
  • 401k plan with Company matching.
  • Discounted transportation passes.
  • Complimentary uniforms and footwear options.
  • AND MUCH MORE.

Hilton Charlotte Uptown is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you require accommodations during the application process due to a medical condition or disability, please inform us of your needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.