Director of Front Office Operations

6 days ago


Charlotte, North Carolina, United States White Lodging Full time

Join White Lodging as a Director of Front Office


About the Role


We are seeking a highly skilled and experienced Director of Front Office to lead our front office team at the JW Marriott Charlotte. As a key member of our hotel leadership team, you will be responsible for developing and implementing strategies to drive guest satisfaction, revenue growth, and associate engagement.


Key Responsibilities


  • Develop and execute departmental strategies to drive guest satisfaction, revenue growth, and associate engagement.
  • Lead and manage the front office team, providing coaching, development, and performance management.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Manage financials, including budgeting, forecasting, and P&L analysis.
  • Stay up-to-date with industry trends and best practices to drive innovation and improvement.


What We Offer


  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences.
  • Multiple hotels in each market = more opportunities.


Requirements


  • Minimum 5 years of experience in hotel operations, with a focus on front office management.
  • Proven track record of driving guest satisfaction, revenue growth, and associate engagement.
  • Strong leadership and management skills, with the ability to coach and develop team members.
  • Excellent communication and interpersonal skills, with the ability to collaborate with other departments.
  • Strong analytical and problem-solving skills, with the ability to manage financials and drive business results.


How to Apply


If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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