Front Desk Supervisor
3 days ago
The Front Desk Supervisor plays a crucial role in controlling the day-to-day operations of the front desk staff, ensuring seamless customer service and sales experiences. This position is responsible for managing retail sales, membership sales, maintaining stock, member retention, customer satisfaction, and assisting the General Manager in daily duties.
Key Responsibilities:- Maintain a positive relationship with members, prospects, and staff
- Know members on a first name basis
- Assist with club programs to increase member retention
- Review and address Alert reports daily
- Help run and follow up with reports regarding members' accounts
- Ensure the front desk addresses and notes all alerted members
- Hold FDA's accountable for following procedures
- Train FDA's on front desk operations
- Order retail supplies
- Have a firm grasp of the ABC computer program
- Conduct daily, weekly, and monthly inventory reports
- Communicate daily with staff regarding daily goals and weekly goals
- Hold staff accountable for daily checklists (cleaning)
- Develop and implement weekly promotions for the front desk staff
- Ensure tanning beds are cleaned and ready for use
- Monitor laundry and towel levels
- Report equipment issues and communicate with the GM
- 40-50 hours per week
- Hours/shifts may vary and are subject to change
- Additional hours may be requested for special events
Certified professionals are encouraged to apply for this exciting opportunity to advance their careers and enjoy amazing perks, including an exclusive free Gold's Gym membership, 20% employee discount, 401K benefits, and earning potential through commissions and bonuses.
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Front Desk Supervisor
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Front Desk Supervisor
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Charlotte, North Carolina, United States Gold's Gym Full time{"title": "Front Desk Supervisor", "description": "Key ResponsibilitiesMaintain a positive relationship with members, prospects, and staffKnow members on a first-name basisAssist with club programs to increase member retentionReview and address Alert reports dailyHelp run and follow up with reports regarding members' accountsEnsure the front desk addresses...
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Charlotte, North Carolina, United States Sage Hospitality Group, LLC Full timeJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office staff.Key...
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Front Desk Operations Supervisor
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Charlotte, North Carolina, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team at Courtyard Charlotte SouthPark. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesProcess guest check-ins, verifying reservations...
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Charlotte, North Carolina, United States MCR Hotels Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...
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