Front Office Associate

3 days ago


Charlotte, North Carolina, United States Aledade, Inc. Full time
Front Office Member Job Description

We are seeking an experienced and detail-oriented Front Office Member to join our team at Faith Medical Center in Charlotte, NC. As a key member of our front office team, you will be responsible for providing exceptional patient experience and ensuring the smooth operation of our front desk.

Responsibilities:
  • Efficiently check in and out patients, ensuring accurate and timely processing of patient information.
  • Verify patient demographic information and complete insurance verification to ensure seamless scheduling and billing processes.
  • Monitor and respond to patient and clinical staff messages in a timely and professional manner.
  • Complete patient outreach and follow-up tasks to ensure excellent patient satisfaction.
  • Answer incoming calls and respond to patient inquiries in a courteous and professional manner.
  • Scan and manage incoming documents, maintaining a clean and organized workspace.
  • Collect co-pays and payments from patients, ensuring accurate and timely processing.
  • Maintain a clean and welcoming appearance of the waiting area and front desk.
Requirements:
  • Prior front desk experience in a medical setting is preferred, but not required.
  • Excellent computer skills and proficiency in Electronic Health Records (EHRs) is a must.
  • Superb communication and interpersonal skills, with the ability to work effectively in a team environment.

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