Current jobs related to Front Desk Operations Supervisor - Charlotte, North Carolina - Marriott

  • Front Desk Supervisor

    1 month ago

    Charlotte, North Carolina, United States Midas Hospitality Full time

    Job Title: Front Desk Supervisor- Courtyard: Charlotte, NCAbout the Role: We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Midas Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest...

  • Front Desk Supervisor

    4 weeks ago

    Charlotte, North Carolina, United States Sage Hospitality Group Full time

    Front Desk Supervisor Job DescriptionUNC Charlotte Marriott is seeking a Front Desk Supervisor to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities:Supervise front office staff to ensure efficient operations and excellent results for...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Charlotte, North Carolina, United States Marriott International Inc Full time

    The Aloft by Marriott hotel in Uptown Charlotte is seeking a skilled Front Desk Supervisor to join their team. This full-time position requires weekday and weekend availability, with a focus on delivering exceptional guest experiences.As a Front Desk Supervisor, you will work closely with the Assistant General Manager and General Manager to oversee the daily...

  • Front Desk Operations Manager

    4 weeks ago

    Charlotte, North Carolina, United States Gold's Gym - North Charlotte Full time

    Job DescriptionAs a Front Desk Supervisor at Gold's Gym - North Charlotte, you will be responsible for controlling the day-to-day operations of the front desk staff. This includes, but is not limited to, retail sales, membership sales, maintaining stock, member retention, customer satisfaction, and assisting the General Manager in daily duties.Duties &...

  • Front Desk Manager

    1 month ago

    Charlotte, North Carolina, United States StepStone Hospitality Full time

    Job Title: Front Desk SupervisorWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at StepStone Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring seamless communication with our guests and internal teams.Key...

  • Front Desk Operations Manager

    4 weeks ago

    Charlotte, North Carolina, United States Northwood Hospitality Full time

    Job Summary: The Front Desk Supervisor is a key member of the hotel team, responsible for overseeing all front desk operations at The Ballantyne, A Luxury Collection Hotel. This includes ensuring that all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities are met. Key...

  • Front Desk Team Lead

    4 weeks ago

    Charlotte, North Carolina, United States Midas Hospitality Full time

    Front Desk Supervisor - Midas HospitalityWe are seeking a skilled Front Desk Supervisor to join our team at Midas Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk agents.Key Responsibilities:Manage front desk operations,...

  • Front Desk Representative

    1 month ago

    Charlotte, North Carolina, United States Candlewood Suites Charlotte Full time

    Front Desk Agent Job DescriptionAt Candlewood Suites Charlotte, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Guest Service: Greet...

  • Front Desk Representative

    4 weeks ago

    Charlotte, North Carolina, United States MCR Hotels Full time

    Job SummaryThe Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the customer-facing administrative processes of the hotel. This role requires a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide attentive and courteous...

  • Hotel Front Desk Team Lead

    4 weeks ago

    Charlotte, North Carolina, United States Marriott International Inc Full time

    The Aloft by Marriott, located in Uptown Charlotte, is seeking a highly skilled Front Desk Supervisor to join their team. The ideal candidate will have a strong background in hospitality management and excellent communication skills.Assist the AGM and GM in overseeing the daily operations of the front desk, ensuring efficient and smooth processes.Work...

  • Front Desk Representative

    4 weeks ago

    Charlotte, North Carolina, United States Candlewood Suites Charlotte Full time

    Job SummaryAs a Front Desk Agent at Candlewood Suites Charlotte, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesGuest...

  • Front Desk Representative

    4 weeks ago

    Charlotte, North Carolina, United States Gold's Gym Full time

    Front Desk AssociateThe Front Desk Associate plays a vital role in providing exceptional customer service to members, guests, and staff at Gold's Gym. This position requires a detail-oriented individual who can effectively communicate with others and provide assistance with inquiries about gym operations and policies.Key Responsibilities:Greet and direct...

  • Front Desk Clerk

    4 weeks ago

    Charlotte, North Carolina, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key Responsibilities:Assist...

  • Front Desk Associate

    4 weeks ago

    Charlotte, North Carolina, United States Drury Hotels Full time

    Deliver Exceptional Guest ExperiencesAs a Front Desk Associate at Drury Hotels, you will be the face of our hotel, ensuring every guest feels welcome and valued. Your friendly and efficient service will make a lasting impression, setting us apart from the rest.Your Key Responsibilities:Provide exceptional guest service, responding to their needs and...

  • Front Desk Representative

    1 month ago

    Charlotte, North Carolina, United States StepStone Hospitality Full time

    Job Title: Front Desk AgentStepStone Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Express & Suites Charlotte - Ballantyne.Job Summary:We are looking for a Front Desk Agent who can provide exceptional service to our guests, ensuring a seamless and enjoyable stay. The ideal candidate will...

  • Front Desk Representative

    4 weeks ago

    Charlotte, North Carolina, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a dynamic Front Desk Agent to provide exceptional guest service at our Residence Inn / Fairfield Inn hotel in Charlotte, NC.Key Responsibilities:Greet, register, and assign rooms to guests, issuing room keys and providing directions as needed.Sort and distribute incoming mail and faxes for...

  • Front Desk Representative

    1 month ago

    Charlotte, North Carolina, United States HP Hotels Full time

    Key Responsibilities:Provide exceptional customer service to all guests approaching the Front Desk.Efficiently check in arriving guests and check out departing guests, adhering to established procedures and policies.Accurately enter wake up calls and record messages for arriving and in-house guests.Receive mail and handle other guest requests in a timely and...

  • Front Desk Representative

    4 weeks ago

    Charlotte, North Carolina, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Key ResponsibilitiesRegister guests and process check-ins and...

  • Front Desk Associate

    4 weeks ago

    Charlotte, North Carolina, United States Midas Hospitality Full time

    Job SummaryWe are seeking a skilled Front Desk Agent to provide exceptional customer service to our guests at the Courtyard hotel in Charlotte, NC. As a Front Desk Agent, you will be responsible for greeting and registering guests, assigning rooms, and handling guest inquiries and concerns.Key ResponsibilitiesProvide warm and welcoming service to guests,...

  • Front Desk Associate

    4 weeks ago

    Charlotte, North Carolina, United States Marriott Full time

    Job SummaryWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at The Westin Charlotte. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional...

Front Desk Operations Supervisor

4 weeks ago

Charlotte, North Carolina, United States Marriott Full time
Job Summary

As a Front Desk Operations Supervisor at Marriott, you will be responsible for ensuring seamless guest experiences. This role involves managing front desk operations, including check-ins, check-outs, and resolving guest issues. You will also be responsible for supervising a team of front desk staff, providing guidance and support to ensure excellent customer service.

Key Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and activating room keys.
Sell rooms to guests without reservations based on availability, ensuring rates match market codes and documenting exceptions.
Ensure checks from outlets are scanned and charged to rooms.
Assist management in training, evaluating, counseling, disciplining, and motivating employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager, complete safety training and certifications.
Follow company policies and procedures, ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, answer telephones using appropriate etiquette, and develop positive working relationships with others.
Ensure adherence to quality expectations and standards, stand, sit, or walk for extended periods, move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

High school diploma or equivalent related work experience.
At least 1 year of related work experience and 1 year of supervisory experience.
None required, but a license or certification may be preferred.

About Marriott

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we're passionate about better serving the needs of travelers everywhere, empowering our guests, and providing a guest experience that goes above and beyond. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.