Front Desk Supervisor

1 week ago


Charlotte, North Carolina, United States Sage Hospitality Group Full time
Front Desk Supervisor Job Description

We are seeking a highly skilled Front Desk Supervisor to join our team at the UNC Charlotte Marriott. As a key member of our front office staff, you will be responsible for ensuring an efficient operation and providing excellent service to our guests.

Key Responsibilities:

  • Supervise the front desk team to ensure a high level of service and hospitality is provided to guests.
  • Train and direct the work of front desk team members to ensure a quality operation.
  • Resolve customer issues and complaints in a quick and efficient manner to maintain a high level of customer satisfaction.
  • Complete check-in procedures for arriving guests and facilitate guest departure to close the guest account and make the room available for the next guest.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.

Requirements:

  • High school education or equivalent experience.
  • 1 or more years of employment experience in a related position with this company or other organization(s).
  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.

What We Offer:

  • Medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligible to participate in the Company's 401(k) program with employer matching.

About Us:

The UNC Charlotte Marriott is a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are a warm and welcoming hotel, and we are excited to be the newest gathering place in the university area with our Golden Owl Tavern.

We are an award-winning team, most recently our property was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service and ranked in the top ten of Marriott Branded hotels in several categories. Join us today and be a part of our team that creates a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

We offer a rewarding experience with opportunities for personal growth and to impact the growth and development of your team. We continue to focus and engage with our community to enrich lives one experience at a time.

Our vision is to be recognized by our customers as the best in our business through ensuring a culture that 'makes the ordinary extraordinary'. We are a great place to work, and we are excited to have you join our team.


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