Executive Vice President of Operations

2 weeks ago

Santa Clara, California, United States Kaiser Permanente Full time
Position Overview:

The Executive Vice President of Operations will oversee, guide, and manage the operational functions and initiatives related to the daily activities of the medical facility, ensuring the provision of efficient and high-quality services. This role encompasses supervision of Pharmacy, support services, resource management, workplace safety, and Performance Improvement, in close collaboration with Patient Care Services to influence operational and financial goals. The position requires working in partnership with TPMG and Labor leadership to foster effective collaborations and relationships within the medical facility and surrounding service area. The Executive Vice President will ensure the execution of system-wide and regional strategic initiatives and policies.

The ideal candidate will be a knowledgeable, experienced, and highly capable executive with a proven track record of driving strategic and operational transformations in a multifaceted environment. The preferred management style will demonstrate confidence in operational expertise, integrity, collaboration, adaptability, and a focus on results.

Key Responsibilities:
  • Oversee the daily operations of the medical facility, taking charge of hospital administration in the absence of the Senior Vice President Area Manager.
  • Lead the development of a high-performing team and organization that meets both mission and financial/operational objectives.
  • Provide strategic direction to unite diverse stakeholders in conceptualizing, articulating, and executing a shared vision for the medical facility and service area. Foster a culture of trust and maintain open communication channels.
  • Formulate and implement key strategies that distinguish Kaiser Permanente from competitors in service and clinical excellence.
  • Encourage transparent, effective, and ongoing communication among Kaiser Permanente employees, physician leadership, and medical staff.
  • Establish a decisive, action-oriented culture that is flexible and ready to seize opportunities for enhancing quality, service, and performance. Integrate quality, service, and efficiency improvements into daily operations.
  • Set clear goals and objectives, ensuring timely follow-through. Mentor and develop direct reports and staff, emphasizing teamwork, collaboration, and the sharing of information and best practices.
  • Achieve or surpass performance expectations across hospital operations.
  • Create an environment that supports caregivers, enhancing growth, communication, and job satisfaction. Collaborate with HR to implement integrated human resources strategies that ensure effective recruitment, retention, and development of key personnel.
  • Manage the operating and capital budgets for assigned areas, proactively addressing any budget variances. Make informed decisions regarding resource allocation in alignment with regional priorities and strategies.
  • Support the successful operational rollout of new technology platforms, systems, and processes.
  • Promote and implement the Labor-Management Partnership throughout the organization, achieving key initiatives and demonstrating LMP behaviors within the hospital.
  • Model and reinforce ethical conduct in accordance with Kaiser Permanente's Principles of Responsibility, ensuring confidentiality, protecting organizational assets, and adhering to applicable laws and regulations.
Qualifications:
Experience
  • A minimum of five (5) years in hospital operations, with extensive experience in healthcare leadership roles.
Education
  • Master's degree in Business Administration, Health Care Administration, or a related field.
License, Certification, Registration
  • N/A
Additional Skills:
  • Strong performance orientation with a focus on operational and strategic execution. Establishes clear expectations and continuously measures performance.
  • Highly organized and self-directed, with a commitment to follow through on commitments and manage expectations.
  • Demonstrates a caring, respectful, and compassionate attitude towards all individuals.
  • Proactively addresses challenges and achieves solutions through collaboration.
  • Possesses a systems-thinking approach, identifying patterns and taking action on opportunities.
  • Effective communicator with exceptional leadership skills, including presentation and motivational abilities.
  • Commitment to quality and service, striving for continuous improvement.
  • Values inclusivity, equity, and diversity within the organizational culture.
  • Dynamic, results-oriented individual who generates innovative ideas and is willing to take calculated risks.
  • Demonstrated ability to influence and motivate others, with a history of successful operations improvement and cost management initiatives.
  • Thorough understanding of the healthcare industry, particularly in relation to physician relationships.
  • Experience in managing various aspects of healthcare delivery and knowledge of legal, regulatory, and ethical standards.
Work Environment:
This position is based onsite and requires collaboration with various stakeholders within the organization. Kaiser Permanente is committed to fostering an inclusive and diverse workforce, recognizing that a diverse team enhances the quality of care provided to our communities.

Kaiser Permanente is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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