Payroll Services Account Manager
3 weeks ago
At Greenshades Software, we are seeking a highly skilled Payroll Services Account Manager to join our team. As a key member of our client account management team, you will be responsible for managing a portfolio of clients, ensuring accurate payroll processing, and providing exceptional client support.
Key Responsibilities:
- Ensure accurate and timely payroll processing for assigned clients.
- Serve as the primary point of contact for client payroll inquiries and support requests.
- Understand client business objectives and align payroll solutions to meet their needs.
Issue Resolution & Cross-Functional Collaboration:
- Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT.
- Escalate complex issues appropriately while ensuring timely resolution for the client.
Client Relationship Management & Communication:
- Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business.
- Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement.
Compliance & Regulatory Support:
- Stay updated on changes in payroll regulations and compliance requirements.
- Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards.
Documentation & Reporting:
- Maintain accurate and detailed documentation of all client interactions, issues, and resolutions.
- Provide clients with periodic reports on payroll performance and other relevant metrics.
Cross-Selling & Growth Opportunities:
- Identify and recommend cross-selling opportunities that align with client needs and business goals.
- Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience.
Hyper Care & Client Onboarding:
- Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance.
- Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change.
As a Payroll Services Account Manager, you will have the opportunity to work with a variety of clients, each with their unique needs and challenges. If you are a detail-oriented and customer-focused individual with a passion for payroll services, we encourage you to apply for this exciting opportunity.
Qualifications:
Experience:
- 2-5 years of experience in payroll services, client account management, or a related field.
- Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable.
- High School Diploma, GED, or Payroll Certification.
Skills:
- Strong understanding of payroll processes, systems, and regulations.
- Excellent communication and interpersonal skills with a customer-first approach.
- Problem-solving skills with the ability to collaborate effectively across teams.
- Proficiency in payroll software and systems.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Detail-oriented with strong organizational skills.
This is a remote position with occasional travel required. If you are a motivated and results-driven individual with a passion for payroll services, we encourage you to apply for this exciting opportunity.
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