Payroll Services Account Manager

3 weeks ago


Jacksonville, Florida, United States Greenshades Software Full time
Job Description

At Greenshades Software, we are seeking a highly skilled Payroll Services Account Manager to join our team. As a key member of our client account management team, you will be responsible for managing a portfolio of clients, ensuring accurate payroll processing, and providing exceptional client support.

Key Responsibilities:

  • Ensure accurate and timely payroll processing for assigned clients.
  • Serve as the primary point of contact for client payroll inquiries and support requests.
  • Understand client business objectives and align payroll solutions to meet their needs.

Issue Resolution & Cross-Functional Collaboration:

  • Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT.
  • Escalate complex issues appropriately while ensuring timely resolution for the client.

Client Relationship Management & Communication:

  • Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business.
  • Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement.

Compliance & Regulatory Support:

  • Stay updated on changes in payroll regulations and compliance requirements.
  • Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards.

Documentation & Reporting:

  • Maintain accurate and detailed documentation of all client interactions, issues, and resolutions.
  • Provide clients with periodic reports on payroll performance and other relevant metrics.

Cross-Selling & Growth Opportunities:

  • Identify and recommend cross-selling opportunities that align with client needs and business goals.
  • Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience.

Hyper Care & Client Onboarding:

  • Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance.
  • Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change.

As a Payroll Services Account Manager, you will have the opportunity to work with a variety of clients, each with their unique needs and challenges. If you are a detail-oriented and customer-focused individual with a passion for payroll services, we encourage you to apply for this exciting opportunity.

Qualifications:

Experience:

  • 2-5 years of experience in payroll services, client account management, or a related field.
  • Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable.
  • High School Diploma, GED, or Payroll Certification.

Skills:

  • Strong understanding of payroll processes, systems, and regulations.
  • Excellent communication and interpersonal skills with a customer-first approach.
  • Problem-solving skills with the ability to collaborate effectively across teams.
  • Proficiency in payroll software and systems.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Detail-oriented with strong organizational skills.

This is a remote position with occasional travel required. If you are a motivated and results-driven individual with a passion for payroll services, we encourage you to apply for this exciting opportunity.



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