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Client Support Representative

2 months ago

Charlotte, North Carolina, United States Corning Incorporated Full time

Position Overview

The role of a Customer Care Specialist is essential in guaranteeing that the organization delivers exceptional support to its clientele. The ideal candidate will be focused on customer satisfaction, detail-oriented, and committed to enhancing the customer experience. They will exhibit proficiency in navigating complex environments and align well with our corporate values and culture. Aiming for personal and professional growth within the company is encouraged.

Key Responsibilities

  • Customer Assistance: Provide prompt responses to customer inquiries, including quotes, orders, complaints, and information requests through various communication channels, ensuring all issues are addressed efficiently and professionally.
  • Issue Resolution: Investigate and resolve customer complaints by coordinating with necessary internal departments such as Technical Support and Quality Assurance.
  • Cross-Department Collaboration: Collaborate closely with other teams, including Sales and Product Management, to ensure effective handling of customer requests.
  • Record Maintenance: Accurately document all customer interactions, including inquiries and actions taken to resolve issues.
  • Enhancing Customer Experience: Analyze customer feedback to identify trends and recommend improvements in processes or services.
  • Product Knowledge: Maintain a comprehensive understanding of the company's offerings to provide accurate information to customers.
  • Compliance: Adhere to company policies and industry regulations, participating in relevant training and project activities.

Qualifications

  • High school diploma or higher education degree.
  • Demonstrated experience in a customer-facing role, preferably in a manufacturing environment.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Proficiency in customer management software and computer systems.
  • Experience with SAP is a plus.
  • Ability to manage challenging customer interactions with professionalism.
  • Capability to work independently as well as collaboratively within a team.

Compensation and Benefits

The compensation for this position is competitive and varies based on several job-related factors. Comprehensive benefits are available, including health, dental, vision, retirement plans, and professional development opportunities.

Commitment to Diversity

Corning is dedicated to fostering an inclusive environment and prohibits discrimination based on various factors. We ensure reasonable accommodations for individuals with disabilities throughout the application and employment process.