Veterinary Client Service Representative

3 days ago


Charlotte, North Carolina, United States Charlotte Animal Referral & Emergency Full time
About Us

CARE, Charlotte Animal Referral & Emergency, is a 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC. We offer a fun company culture, supportive work environment, excellent benefits, and opportunities for growth. Our hospital provides board-certified specialty services, including Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

The Position
We're seeking an experienced Client Service Representative with a passion for delivering exceptional customer service. Veterinary CSR experience is preferred but not required. As a Client Service Representative, you will be the first point of contact for our clients and patients, providing a warm and welcoming experience.

Responsibilities
  • Greet clients and patients with a smile and a friendly demeanor
  • Answer multi-line telephones and respond to client inquiries
  • Check patients in and notify technicians of their arrival
  • Secure documents and scan them according to protocols
  • Input patient and client information into our electronic medical record
  • Perform other duties as assigned by management

Requirements
  • Fluent in Spanish
  • High school diploma or equivalent
  • Ability to remain calm under pressure and provide excellent customer service
  • Proficient with computers and electronic medical records
  • Experience in customer service and communication
  • Excellent written and verbal communication skills
  • Emotional intelligence and self-awareness

Benefits
  • 80 hours of PTO
  • Company Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k with company match
  • Group Term Life Insurance
  • Voluntary Term Life Insurance
  • $1,500/yr Flexible Spending Account
  • Employee Assistance Program
  • Employee Discount
  • $750/yr CE Allowance
  • Uniform Allowance
  • Referral Program
  • Tuition Reimbursement

What's Next?
  • Our interview process consists of a phone interview, in-person interview, and working interview
  • After submitting your application, we'll email you to schedule a phone interview


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