Veterinary Client Service Representative
2 days ago
Charlotte Animal Referral & Emergency is a leading 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC, dedicated to providing exceptional care and support to our clients and patients.
The PositionWe are seeking an experienced Client Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients and patients.
Responsibilities- Greet clients and patients with a warm and welcoming demeanor
- Answer multi-line telephone and respond to client inquiries
- Check patients in and notify technicians of their arrival
- Secure documents and scan them according to protocols
- Input patient and client information into our electronic medical record system
- Perform other duties as assigned by management
- Fluent in Spanish
- High school diploma or equivalent
- Ability to remain calm under pressure and provide excellent customer service
- Proficient with computers and electronic medical record systems
- Experience in customer service and client relations
- Excellent written and verbal communication skills
- Emotional intelligence and self-awareness
- 80 hours of paid time off
- Company health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Group term life insurance
- Voluntary term life insurance
- Flexible spending account
- Employee assistance program
- Employee discount
- Continuing education allowance
- Uniform allowance
- Referral program
- Tuition reimbursement
Our interview process consists of a phone interview, in-person interview, and working interview. After submitting your application, we will email you to schedule a phone interview.
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