Shift Team Lead

3 days ago


Atlanta, Georgia, United States Kim s Convenience Stores Inc Full time

Job Summary:

Kim's Convenience Stores Inc is seeking a highly motivated and experienced Shift Team Lead to oversee the day-to-day operations of our stores. As a Shift Team Lead, you will be responsible for supervising store employees, ensuring excellent customer service, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Supervise and Train Employees: Assist in the recruitment, training, and development of store employees to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Customer Service: Promote and resolve customer complaints in a timely and professional manner, ensuring that customers receive a positive experience.
  • Store Operations: Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.
  • Inventory Management: Ensure all merchandise is stocked and displayed in a safe and attractive manner, and that inventory levels are maintained.
  • Cash Handling: Monitor cash over/short, inventory shrinkage, and drive-offs daily, and ensure that all cash handling procedures are followed.
  • Safety and Security: Enforce all safety and security policies and procedures, and report any and all unsafe conditions.
  • Reporting and Communication: Complete daily paperwork and computer entry in a timely manner, and communicate any problems or issues to management.

Requirements:

  • Leadership and Supervisory Experience: Proven experience in supervising and leading teams, with a strong focus on customer service and store operations.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with employees, customers, and management.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and professional manner.
  • Physical Demands: Ability to lift and carry stock weighing up to 50 pounds, stand and walk for 8-10 hours, and perform other physical demands of the job.

Benefits:

  • Competitive Salary: A competitive salary and bonus program.
  • Benefits Package: A comprehensive benefits package, including health, vision, dental, and life insurance.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.

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