Shift Supervisor

4 days ago


Atlanta, Georgia, United States Krispy Kreme Full time

About Krispy Kreme

Krispy Kreme is a leading manufacturer of premium doughnuts and coffee. Our mission is to deliver exceptional customer experiences and create a positive impact on our communities.

Job Summary

We are seeking a highly organized and customer-focused Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for overseeing the daily operations of our doughnut shop, ensuring that our customers receive exceptional service and that our products are of the highest quality.

Key Responsibilities

  • Oversee the proper operations of all shop activities, including doughnut production, customer service, and cash handling.
  • Train and develop our team members to provide exceptional customer service and to maintain a clean and safe work environment.
  • Plan and manage the scheduling and work shifts for the team, ensuring that we have adequate coverage during peak periods.
  • Engage with customers to understand their needs and preferences, and to provide personalized service.
  • Monitor and maintain the shop's inventory, including doughnut ingredients and supplies.
  • Assist with the preparation and presentation of doughnuts and other products.
  • Ensure that the shop is clean and tidy, and that all equipment is in good working order.
  • Handle customer complaints and issues in a professional and courteous manner.
  • Represent Krispy Kreme as a company to the best of your ability, and to promote our brand and values.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role, preferably in the food service industry.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and to multitask.
  • Physical ability to lift up to 75 pounds and to stand for long periods of time.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment.
  • Discounts on Krispy Kreme products.

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