Customer Service Team Lead

3 days ago

Atlanta, Georgia, United States Unifi Aviation, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport services.

Key Responsibilities
  • Supervise and Coordinate Daily Activities: Oversee the daily activities of our customer service team to ensure safe and effective operations.
  • Enforce Safety Protocols: Monitor and enforce safe working habits in accordance with regulatory requirements and company policies.
  • Shift Scheduling and Management: Responsible for shift schedule management, including workstation assignments, employee training, and employee breaks.
  • Employee Relations and Development: Enforce company policies and procedures, including disciplinary action, and promote a positive and inclusive work environment.
  • Communication and Collaboration: Communicate effectively with management and team members to ensure seamless operations and resolve any issues that may arise.
  • Administrative Tasks: Assist with administrative tasks, including payroll administration and shift paperwork.
  • Customer Service and Support: Provide exceptional customer service and support to our passengers, including handling complaints and resolving issues.
Requirements
  • Local Residency: Must be a local resident.
  • Valid Driver's License: Must possess a valid in-state driver's license.
  • Background Check: Must be able to pass a background check.
  • Age and Authorization: Must be at least 18 years of age and authorized to work in the United States.
  • SIDA Training: Must complete SIDA training to obtain airport identification security.
  • Experience and Qualifications: 2+ years of relevant experience and a high school diploma or equivalent.
Preferred Qualifications
  • Relevant Supervisory Experience: 4+ years of relevant supervisory experience.
  • Leadership Qualities: Strong leadership qualities and ability to create a passionate and efficient workforce.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Problem-Solving Skills: Ability to apply creative solutions to resolve issues and improve operations.
Working Conditions

Must be able to work in a fast-paced environment and be able to lift, carry, push, and pull items weighing up to 70 pounds. Must also be able to work in cramped or high places and be able to carry heavy items up and down jetway stairs.

Supervisory Responsibilities

Supervise a team of customer agents and leads.

  • Customer Service Team Lead

    7 days ago

    Atlanta, Georgia, United States StubHub Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at StubHub. As a Customer Service Team Lead, you will play a critical role in leading and supporting our customer service team to deliver exceptional service to our valued customers.Key Responsibilities:Team Leadership: Supervise and coach a team of...

  • Customer Service Team Lead

    1 week ago

    Atlanta, Georgia, United States City of Atlanta Full time

    Job Summary:The City of Atlanta is seeking a highly skilled Call Center Operations Manager to oversee the daily activities of our call center team. This role is responsible for ensuring customer satisfaction, achieving departmental objectives, and implementing strategies to improve customer service quality and efficiency.Key Responsibilities:Manage and...

  • Export Customer Service Team Lead

    1 week ago

    Atlanta, Georgia, United States Hapag-Lloyd AG Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor Export to join our team at Hapag-Lloyd AG. As a key member of our Customer Service team, you will be responsible for leading a team of Coordinators and Sr. Coordinators, providing guidance, coaching, and support to ensure excellent customer service.Key ResponsibilitiesTeam...

  • Dispute Resolution Team Lead

    1 week ago

    Atlanta, Georgia, United States Equifax Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Equifax. As a key member of our customer service team, you will be responsible for leading a collaborative team of customer care agents and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of customer care agents...

  • Customer Service Team Lead

    2 weeks ago

    Atlanta, Georgia, United States The Millennium Group Full time

    Join our dynamic organization at The Millennium Group (TMG), a recognized leader in business process outsourcing, specializing in print, mail, document scanning, reception, and comprehensive office support services for esteemed Fortune 500 companies, professional service firms, and educational institutions. We are on the lookout for dedicated and...

  • Customer Experience Team Lead

    6 days ago

    Atlanta, Georgia, United States Serenity Healthcare Full time

    Job OverviewAbout Serenity HealthcareSerenity Healthcare is a leading provider of innovative healthcare solutions, leveraging cutting-edge medical devices to deliver exceptional patient outcomes. Our mission is to empower individuals to take control of their health and well-being through evidence-based treatments and technologies.Job SummaryWe are seeking a...

  • Customer Support Team Lead

    3 days ago

    Atlanta, Georgia, United States Planet Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Planet DDS. As a key member of our support operations, you will be responsible for overseeing the Tier One customer support team and ensuring that they operate at peak efficiency.Key ResponsibilitiesMentorship and Guidance: Provide guidance and...

  • Customer Experience Team Lead

    21 hours ago

    Atlanta, Georgia, United States Serenity Healthcare, LLC Full time

    About the RoleSerenity Healthcare, LLC is seeking a highly skilled and experienced Customer Experience Supervisor to lead our customer care team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our customer service team, ensuring that our customers receive exceptional service and support.Key...

  • Service Team Lead

    7 days ago

    Atlanta, Georgia, United States Chipotle Mexican Grill Full time

    Job SummaryThe Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesMaintain a...

  • Customer Support Team Lead

    1 week ago

    Atlanta, Georgia, United States Joinhomebase Full time

    About the RoleWe are seeking an experienced Customer Support Team Lead to join our team at Homebase. As a key member of our support operations, you will be responsible for leading a small team of Customer Support Representatives and helping them define processes to prepare the team for scale.Key ResponsibilitiesManage the performance of a small team of...

  • AS - Customer Service Lead

    1 month ago

    Atlanta, Georgia, United States GAT Airline Ground Support Full time

    GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.Classification:Variable Hour, Non-Exempt Job Summary Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while...

  • Customer Experience Team Lead

    5 days ago

    Atlanta, Georgia, United States Brilliant Earth Full time

    Job Description**About the Role**The Assistant Manager for our Customer Experience team will build, lead and mentor a team of dedicated professionals responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry...

  • Senior Customer Support Team Lead

    4 weeks ago

    Atlanta, Georgia, United States Faire Inc Full time

    Senior Customer Support Team Lead at Faire Atlanta, GA About Faire Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect...

  • Cabin Service Team Lead

    1 week ago

    Atlanta, Georgia, United States Alliance Ground International Full time

    About Alliance Ground InternationalWe are a leading aviation services company operating in over 50 cities across North America, serving nearly 200 airline customers every day.Our TeamWe employ over 3,000 dedicated professionals who share our passion for delivering exceptional service and maintaining the highest standards of cleanliness and organization.Key...

  • Customer Service Operations Lead

    2 weeks ago

    Atlanta, Georgia, United States GeorgiaGov Full time

    Position Overview: Under minimal oversight, oversee and mentor designated personnel in a customer service operations setting. Ensure the effective execution of responsibilities by delegating tasks and monitoring their completion, tracking objectives, and providing constructive feedback to the Customer Service Center (CSC) team. Collaborate with...

  • Food Service Worker

    5 days ago

    Atlanta, Georgia, United States Summit Food Service LLC Full time

    About the Role:We are seeking a motivated and detail-oriented Food Service Worker to join our team at Summit Food Service LLC. As a Food Service Worker, you will play a vital role in ensuring the smooth operation of our food service department.Key Responsibilities:Prepare, serve, and distribute food to our clients in a fast-paced environment.Work in various...

  • Front End Service Team Lead

    7 days ago

    Atlanta, Georgia, United States Walmart Full time

    Job OverviewAs a Front End Service Team Supervisor at Walmart, you will play a critical role in ensuring exceptional customer experiences across our stores. Your primary responsibilities will include:Leading a team of Front End Service associates to deliver outstanding customer service, ensuring a seamless shopping experience for our customers.Managing the...

  • Customer Service Team Leader

    2 weeks ago

    Atlanta, Georgia, United States State of Georgia Full time

    Position Overview:The State of Georgia is actively seeking a qualified individual for the role of Customer Service Team Leader within the State Health Benefit Plan (SHBP). This position plays a critical role in overseeing a dedicated team of Customer Service Representatives who address inquiries and service requests from members across the state.About the...

  • Retail Team Lead

    5 days ago

    Atlanta, Georgia, United States Office Depot Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Lead to join our team at Office Depot. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to our...

  • Sales Team Lead

    7 days ago

    Atlanta, Georgia, United States The Tile Shop, Inc. Full time

    Job Summary:The Tile Shop, Inc. is seeking a highly motivated and experienced Sales Team Lead to join our team as an Assistant Manager-In-Training. As a Sales Team Lead, you will be responsible for leading a team of sales associates to achieve sales goals and provide exceptional customer service.Key Responsibilities:Lead by example to build, develop, and...