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Cafe Team Lead

2 months ago

Atlanta, Georgia, United States Coffee Cafe Chunara Food Group Full time

About the Role:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Coffee Cafe Chunara Food Group. As a Restaurant Operations Manager, you will be responsible for the overall operation of our restaurant, ensuring that we deliver exceptional guest experiences and profitable top-line sales.

Key Responsibilities:

  • Team Environment: Foster a positive team environment by promoting respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
  • Operations Excellence for Guest Satisfaction: Prioritize guest satisfaction and lead by example to promote an environment where there is a sense of urgency to satisfy guests. Ensure that our brand standards and systems are executed, and empower the team to develop solutions that drive business results.
  • Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team members and guests through a focus on preventative maintenance and cleanliness.

Qualifications:

  • Skills: Ability to clearly express oneself verbally and in writing (English), math and financial management, restaurant, retail, or supervisory experience, at least 18 years of age (where applicable), and a high school diploma (or equivalent).
  • Required Competencies: Guest Focus – anticipate and understand guests' needs and exceed their expectations, Passion for Results – set compelling targets and deliver on commitments, Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment, Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team, Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively, and Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.