Client Services Representative

2 weeks ago


Tucson, Arizona, United States Andy Manchanda - State Farm Agent Full time
Position Overview

Benefits:

  • Attractive compensation package
  • Flexible working hours
  • Paid leave options
  • Career advancement opportunities
  • Professional training and development

ROLE SUMMARY:
As an Insurance Account Specialist with Andy Manchanda - State Farm Agent, you will create outstanding client interactions that contribute to the success of a thriving insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others make you a perfect candidate. You will enhance your professional journey by addressing client inquiries, collaborating with other team members, and anticipating the needs of the community you serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek. We foresee opportunities for internal advancement for particularly motivated and sales-oriented candidates.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Implement a customer-focused, needs-based assessment to inform clients about insurance alternatives.
  • Utilize exceptional communication skills to effectively meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong communication skills - written, verbal, and listening
  • Highly organized with a keen attention to detail
  • Prior experience in customer service is essential
  • Experience in managing customer service is preferred
  • Sales experience is advantageous
  • Proactive problem-solving abilities
  • Ability to thrive in a team-oriented environment
  • Familiarity with Windows computer applications
  • Capable of coordinating and collaborating with others to meet agency objectives
  • Able to excel in a fast-paced setting
  • Must be able to obtain Property and Casualty License
  • Must be able to obtain Life and Health License

ADDITIONAL BENEFITS:

  • Hourly compensation plus commission/bonus structure
  • Opportunities for growth and advancement within the office
  • Paid time off including vacation and personal/sick days
  • Valuable experience for career development


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