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Guest Services Representative

2 months ago


Tucson, Arizona, United States MARRIOTT Full time
Guest Services Representative Job Overview

Position Summary:

The Guest Services Representative plays a crucial role in delivering outstanding hospitality to visitors by managing the check-in and check-out processes seamlessly. This position involves addressing guest inquiries and fulfilling requests while maintaining a friendly and professional demeanor. Additionally, the representative is responsible for processing payments related to guest services.

Key Responsibilities and Qualifications:

  • Completion of a High School diploma or equivalent is required
  • Prior experience in customer service is advantageous
  • Proficient computer skills and a solid understanding of financial transactions are essential
  • A valid Driver's License is necessary

Physical Requirements:

  • Willingness to work extended hours, including evenings and weekends
  • Capability to lift and carry items weighing up to 30 pounds
  • Ability to remain on your feet for the duration of the shift

Essential Skills:

  • Excellent verbal communication abilities
  • Capacity to perform well in high-pressure situations
  • Quick and effective decision-making skills
  • Strong problem-solving capabilities
  • Active listening skills
  • Skill in prioritizing tasks efficiently
  • Financial literacy is important