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Guest Services Representative
2 months ago
Position Summary:
The Guest Services Representative plays a crucial role in delivering outstanding hospitality to visitors by managing the check-in and check-out processes seamlessly. This position involves addressing guest inquiries and fulfilling requests while maintaining a friendly and professional demeanor. Additionally, the representative is responsible for processing payments related to guest services.
Key Responsibilities and Qualifications:
- Completion of a High School diploma or equivalent is required
- Prior experience in customer service is advantageous
- Proficient computer skills and a solid understanding of financial transactions are essential
- A valid Driver's License is necessary
Physical Requirements:
- Willingness to work extended hours, including evenings and weekends
- Capability to lift and carry items weighing up to 30 pounds
- Ability to remain on your feet for the duration of the shift
Essential Skills:
- Excellent verbal communication abilities
- Capacity to perform well in high-pressure situations
- Quick and effective decision-making skills
- Strong problem-solving capabilities
- Active listening skills
- Skill in prioritizing tasks efficiently
- Financial literacy is important