Client Services Associate

2 months ago


Tucson, Arizona, United States Hughes Federal Credit Union Full time
Member Service Representative

Position Overview:

The role involves assisting members and prospective members with their financial requirements. This includes clarifying services that align with member financial goals, establishing new accounts, addressing issues, directing members to the relevant personnel, and preparing documentation for loans. Lending authority may be granted as per assignment.

Compensation: $20.50 per hour

About Our Organization:

Hughes Federal Credit Union is committed to making a positive impact on our members' financial journeys. Our dedication to the Tucson community goes beyond our members; we actively support local charities and initiatives that foster financial literacy among future generations.

Key Responsibilities:
  • Assist members with account management, including opening and closing accounts, and may underwrite consumer loans within the limits set by Credit Union policy. Address inquiries regarding products and services, resolving issues within your authority and escalating others to your supervisor with recommendations.
  • Recognize opportunities for cross-selling and promote services to members.
  • Ensure accurate record-keeping and prepare necessary reports, including the organization of loan documents for filing.
  • Input and process data within the computer system.
  • Act as a liaison between members and various departments or organizations.
  • Deliver accurate, friendly, timely, and professional service to all members and colleagues.
Desired Qualifications:
  • At least six months of relevant experience.
  • High school diploma or equivalent.
Benefits Offered:
  • Generous Paid Time Off Policy
    • Up to 15 days in the first year of service.
    • Paid Time Off increases with tenure.
  • 401(k) Plan
    • 7% company match.
  • Health, Dental, and Vision Insurance
    • Health Savings Account with Employer Contribution Available.
    • Free Vision Insurance.
  • Life and Disability Insurance
    • Provided by the Credit Union with optional supplemental coverage available.
  • Competitive Salary and Opportunities for Advancement
Hughes Federal Credit Union conducts background screenings, credit checks, and E-Verify processes.

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