Patient Service Coordinator

5 days ago


Conyers, Georgia, United States Piedmont Urgent Care Defunct Full time
About the Role

The Patient Service Representative is the first point of contact between the patient and clinical staff at Piedmont Urgent Care Defunct. This role plays a vital part in ensuring a positive patient experience.

Key Responsibilities
  • Greeting and Communication: Greet patients and provide instructions to all visitors in a polite and professional manner.
  • Insurance Verification: Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes.
  • Front Office Operations: Maintain the readiness of the reception area, perform clerical tasks, and adhere to established policies and procedures.
  • Financial Transactions: Determine and collect each patient's financial responsibility.
  • Support Services: Assist the practice manager and other staff as required, provide overall support for Physicians and office operations, and obtain and document patient history.
  • Regulatory Compliance: Understand and enforce standard healthcare regulatory requirements, collect and maintain all patient and business documents while maintaining confidentiality, and perform office procedures including all general administrative duties.
  • Electronic Medical Records: Document Electronic Medical Record (EMR) all medical interventions.
  • Compliance and Quality: Assure HIPAA and OSHA compliance and may be asked to travel to nearby locations to support the staff.
Minimum Qualifications
  • Education: High school diploma or equivalent.
  • Experience: Prefer at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required.
  • Schedule: Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
  • Skills: Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.


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