Customer Service Ambassador

1 week ago


Eden Prairie, Minnesota, United States Cambria Full time

About Cambria:

Cambria is a leading provider of high-quality products and services. Our commitment to excellence and customer satisfaction drives our success.

Job Overview:

Our Client Care team represents Cambria by providing superior service to our business partners and end consumers while also supporting a variety of internal departments.

Key Responsibilities:

  • Provide exceptional service to our business partners and customers by understanding their needs and expectations
  • Develop and maintain positive customer relationships and work cross-functionally to ensure customer requests are handled appropriately and in a timely manner
  • Work closely with business partners and customers to enter and verify product orders
  • Handle escalated issues, including claim analysis, guidance, and resolution via written correspondence
  • Thoroughly document customer interactions in a timely manner
  • Rotate duties among fellow team members to enjoy a variety of interactions and challenges
  • Perform other duties as assigned by management

Requirements:

  • High School diploma or equivalent, college degree preferred
  • Minimum 1 year of Customer service, data entry, and contact center experience
  • Proficiency in Microsoft Office, Google Suite, and AutoCAD
  • Ability to work in an office environment with computer use

Benefits:

  • Competitive benefits package including Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance

Company Culture:

CambriaCares is our commitment to Philanthropy, Our People, and The Planet. We're dedicated to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas - philanthropy, our people, and the planet - we're making a difference.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates.



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