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Customer Service Representative

2 months ago

Eden Prairie, Minnesota, United States SANUWAVE Full time
About the Role

At SANUWAVE, we are seeking a highly skilled and dedicated Customer Support Specialist to join our dynamic team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Customer Support: Provide timely and professional support to customers via phone, email, and other communication channels.
  • Troubleshooting: Troubleshoot and resolve issues related to SANUWAVE products, collaborating with internal teams as needed.
  • Documentation: Document customer interactions and feedback to improve service and product quality.
  • Collaboration: Work closely with sales, operations, and clinical teams to maintain the highest level of customer satisfaction.
  • Knowledge Management: Stay updated on the latest developments in wound care and related technologies, and assist in developing customer support resources.
Requirements
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Experience: Minimum of 2 years of experience in customer support, preferably in the healthcare or medical device industry.
  • Skills: Strong technical aptitude, excellent communication skills, and the ability to learn and explain complex products.
  • Preferred Qualifications: Start-up Medical Device experience, proficiency in Netsuite, and knowledge of wound care and ultrasound technology.
About SANUWAVE

At SANUWAVE, we are a pioneering company making a real difference in healthcare. We offer a collaborative and innovative work environment, opportunities for professional growth and development, and a competitive salary and benefits package.