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Customer Service Representative
2 months ago
Cambria is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional service to our business partners and end consumers, while also supporting internal departments.
Key Responsibilities:
- Provide superior service to our business partners and customers by seeking and understanding their needs and expectations.
- Develop and maintain positive customer relationships and work cross-functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Work closely with business partners and customers to enter and verify various Cambria product orders.
- Handle escalated issues, including claim analysis, guidance, addressing concerns, and determining the best course of action for appropriate resolution via written correspondence.
- Thoroughly document customer interactions in a timely manner.
- Rotate duties among fellow team members to enjoy a variety of interactions and challenges.
- Other duties as assigned by management.
Requirements:
- Ability to represent Cambria with enthusiasm and sincerity.
- Excellent interpersonal, verbal, and written communication and active listening skills.
- Strong critical thinking, problem-solving, and conflict resolution skills.
- Ability to understand and remember spatial relations among objects to assist with orders.
- Demonstrate a positive attitude and engaged, enthusiastic culture.
- High level of attention to detail.
- Experience working with multiple computer monitors and reference points.
- Ability to adapt quickly and multitask.
Education and Experience:
- High School diploma or equivalent, college degree preferred but not required.
- Minimum 1 year of customer service, data entry, and contact center experience preferred but not required.
Systems and Tools:
- Microsoft Office.
- Google Suite.
- AutoCAD is a plus.
Benefits:
- Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance.