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Customer Service Representative
3 months ago
Are you a Customer Service Professional who enjoys helping others? Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, perspectives, reflecting the world in which we do business. Our priorities at Danfoss are to take care of our customers, improve the health, working environment and safety of our employees, while striving for an inclusive work environment for all our colleagues. We have close to 100 factories in 20 countries with world-wide sales in over 100 countries. Come be part of our team
Background & Skills
• HS Diploma or GED, some college preferred.
• Minimum of 3 years-experience in a customer service role, preferably in a manufacturing environment.
• Strong and proven communication skills (oral & written) and the customer service mentality to want to help others.
• Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.
• Proficient in MS Office programs.
• Familiarity with SAP software is a plus.
• Problem-solving skill set. Listen, understand, synergize, and act as the voice of the customer (VOC).
• Team attitude, while fostering a positive working relationship with all your colleagues.
Responsibilities for this position include, but are not limited to, the following.
• Primary contact for the customer and provide timely information to them.
• Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.
• Manage customer orders, ensuring they are processed in a timely and accurate manner.
• Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.
• Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.
• There is an avenue to support/manage customer escalations with your manager, as we work together promoting quality and continuous improvements.
• Possess the skill to be an active listener and have strong relationship building skills.
• Ability to multi-task and work on many different processes simultaneously for our customers.
We are excited to offer you the following benefits with your employment:
Bonus system Paid vacation / PTO plan Flexible working hours 401K plan Personal medical-dental-life-other insurance plans Access to Danfoss Employee Resource Groups (ERG's) Employee referral programThis list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
