Customer Service Representative
3 days ago
Cambria is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional service to our business partners and end consumers, while also supporting internal departments.
Key Responsibilities:
- Provide superior service to our business partners and customers by seeking and understanding their needs and expectations.
- Develop and maintain positive customer relationships and work cross-functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Work closely with business partners and customers to enter and verify a variety of Cambria product orders.
- Handle escalated issues, including claim analysis, guidance, addressing concerns, and determining the best course of action for appropriate resolution.
- Thoroughly document customer interactions in a timely manner.
- Rotate duties among fellow team members to enjoy a variety of interactions and challenges.
- Other duties as assigned by management.
Requirements:
- Ability to represent Cambria with enthusiasm and sincerity.
- Excellent interpersonal, verbal, and written communication and active listening skills.
- Strong critical thinking, problem-solving, and conflict resolution skills.
- Ability to adapt quickly and multitask.
- High level of attention to detail.
- Experience working with multiple computer monitors and reference points.
Preferred Qualifications:
- Minimum 1 year of customer service, data entry, and contact center experience.
- Microsoft Office and Google Suite proficiency.
- AutoCAD experience a plus.
Benefits:
- Competitive benefits package, including health and dental insurance, paid time off, 7 paid holidays, 401(k) plus matching, discretionary profit sharing, flexible spending account, life, supplemental life, and disability insurance, referral program, tuition reimbursement, employee assistance program, employee discount, and professional development assistance.
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