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Customer Service Representative

2 months ago

Eden Prairie, Minnesota, United States Jobs for Humanity Full time
About the Role

At Jobs for Humanity, we're collaborating with Safelite to build an inclusive and just employment ecosystem. We're committed to supporting individuals from all walks of life.

Job Summary

The Customer Advocate is one of Safelite's first impressions with our customers. This role is responsible for delivering a memorable experience during every interaction.

Key Responsibilities
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently.
  • Manage incoming service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.