Host/Hostess - Customer Service Representative

4 days ago


Northbrook, Illinois, United States Lazy Dog Restaurants LLC Full time
About the Role

We are seeking a highly motivated and enthusiastic Host/Hostess to join our team at Lazy Dog Restaurants LLC. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.

Key Responsibilities
  • Ensure a positive and efficient guest experience by greeting guests, managing wait times, and seating guests in a timely manner.
  • Operate the computer seating system to manage reservations and wait times.
  • Communicate clearly and effectively with guests, responding to questions and concerns in a professional and courteous manner.
  • Address difficult situations and guest complaints in a timely and professional manner.
  • Work collaboratively with the restaurant team to ensure seamless service and a positive guest experience.
Requirements
  • High school diploma or equivalent required.
  • Food Handlers Card (California, Florida, Georgia, Illinois, Nevada, Texas, Virginia) required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer
  • Competitive hourly rate.
  • Flexible scheduling.
  • Team member discount.
  • Supplemental medical, dental, vision, and 401(k) benefits.
  • Discounted supplemental benefits.
  • Eligibility for an Emergency Financial plan.
  • Discounts to theme parks, pet insurance, and Legal and Identity Theft Insurance.
Why Join Us?

At Lazy Dog Restaurants LLC, we are committed to creating a culture of caring and providing our team members with opportunities for growth and development. We offer a fun and fast-paced work environment, flexible scheduling, and a competitive compensation package. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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