**Partner Success Manager

7 days ago


Denver, Colorado, United States Fullmind Full time
About the Role

We are seeking a highly skilled and experienced **Partner Success Manager** to join our team at Fullmind. As a key member of our organization, you will play a critical role in building and nurturing relationships with our strategic partners, driving the adoption and expansion of our virtual learning solutions, and ensuring the success of our programs.

Key Responsibilities
  • Program Development and Implementation: Design, implement, and maintain all Fullmind academic programs across your assigned book of business, ensuring seamless integration with our technology solutions and internal teams.
  • Partner Training and Education: Train and educate school district partners on our technology and services solutions, empowering them to maximize the impact of our virtual learning solutions.
  • Relationship Building and Customer Service: Develop a thoughtful understanding of partner schools, students, and program-related goals through relationship building, networking, and high-quality customer service.
  • Program Success Planning: Work with partners and the Fullmind Academics team to develop program success plans and outline how Fullmind adoption addresses program goals over time.
  • Regular Check-Ins and Progress Monitoring: Meet regularly with partners to ensure they are on track with expected program outcomes and provide guidance and support as needed.
  • Partner Retention and Growth: Collaborate with partners to drive the adoption and expansion of Fullmind programming within their district, school, or organization.
Internal Responsibilities
  • Collaboration with Sales Team: Work closely with the Fullmind Sales team to ensure the successful renewal of customers and maintain positive partner retention across an assigned book.
  • Customer Data Analysis: Analyze customer data to identify, communicate, and act upon risks and opportunities within your assigned book.
  • Best Practices Development: Develop, document, and refine partner-centric best practices and processes that help us address our partners' needs effectively and efficiently.
  • Pre-Sales Support: Provide support in pre-sales activities for high-impact opportunities.
  • Cross-Functional Collaboration: Serve as the voice of our partners cross-functionally, providing customer feedback and insights across the organization.
  • Customer References and Case Studies: Work collaboratively to build and share customer references, case studies, and related resources to support the continued growth of Fullmind.
Requirements
  • 5+ years of experience in a customer-facing role within a high-growth education services, EdTech, or SaaS company.
  • Equivalent direct experience with public and private education systems, educators, students, and administrators.
  • Ability to work mainly in the PST time zone.
  • Proven ability to monitor program budgets and evaluate revenue impacts of program outcomes.
  • Strong experience in project management.
  • Desire to drive change, iterate, and ensure continuous improvement on internal and external processes.
  • Strong operational discipline with an analytical, process-oriented, and ROI-based approach to decision making.
  • Self-directed with hands-on, persistent approach.
  • Excellent ability to thrive in a collaborative, remote, and fast-paced team environment with some ambiguity.
  • Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes.
  • Strong experience with Salesforce, Google Suite, Excel, and Slack.
  • Ability to travel up to 35% (travel frequency fluctuates depending on time of year).
Bonus Requirements
  • A combination of customer-facing experiences and a background in academic instruction, administration, or teaching.
  • Experience building out scaled success solutions with Salesforce, sales enablement tools, etc.


  • Denver, Colorado, United States RingCentral Full time

    About the RoleWe are seeking a highly skilled Strategic Partner Development Manager to join our team at RingCentral. As a key member of our Partner team, you will play a critical role in driving business growth and success through strategic partnerships.Key ResponsibilitiesDevelop and Expand Relationships: Build and maintain strong relationships with...


  • Denver, Colorado, United States Autodesk Full time

    Job Requisition ID # 24WD80479 Position Overview The Partner Success Manager guides the transformation of our reseller channel to deliver world class customer success practices and services. You will manage the relationship with our strategic partners by being attentive to their immediate needs in driving new service offering and Customer Success motions and...


  • Denver, Colorado, United States Its Covered Full time

    Overview:The Strategic Partner Success Lead is responsible for managing a portfolio of significant partnerships, ensuring their success, and proactively addressing challenges to enhance adoption within both the partner's organization and across various teams at Its Covered.Key Responsibilities:As a vital member of the team, you will focus on delivering...


  • Denver, Colorado, United States Monday Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.Key Responsibilities:Build strong relationships with clients to understand their...


  • Denver, Colorado, United States Microsoft Corporation Full time

    Join Microsoft Corporation as a Client Success Program ManagerWe are seeking a dedicated Client Success Program Manager to become a vital part of our Microsoft Federal team. At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. Our culture promotes a growth mindset, inspiring excellence, and encouraging...


  • Denver, Colorado, United States Holland Partner Group Full time

    Job SummaryHolland Partner Group is seeking a highly skilled and experienced Maintenance Operations Manager to join our team. As a key member of our property management team, you will be responsible for overseeing the day-to-day maintenance operations and physical upkeep of our properties.Key ResponsibilitiesEnsure that maintenance teams are completing daily...


  • Denver, Colorado, United States EVO Payments International Full time

    Position: Partner Relations Sales Specialist OverviewEVO Payments International stands at the forefront of payment processing and acquisition services for a diverse clientele, including merchants, independent sales organizations, financial institutions, government entities, and multinational corporations across North America and Europe. The Partner Relations...


  • Denver, Colorado, United States Checkr Full time

    About the role/teamAs a Principal Customer Success Manager - Midmarket, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Midmarket customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly...


  • Denver, Colorado, United States EVO Payments International Full time

    About the RoleEVO Payments International is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations, and multinational corporations located throughout North America and Europe.Job SummaryThe Business Development Associate, Partner Management will be responsible for...


  • Denver, Colorado, United States Checkr Full time

    About CheckrCheckr is a leading provider of background screening and people infrastructure solutions for the future of work. Our mission is to build a faster and fairer way to screen job seekers, empowering hiring teams to make informed decisions and build diverse and inclusive workforces.The RoleWe are seeking a highly skilled Customer Success...


  • Denver, Colorado, United States Checkr Full time

    About CheckrCheckr is a leading provider of background screening and people infrastructure solutions for the future of work. Our mission is to build a faster and fairer way to screen job seekers, empowering hiring teams to make informed decisions and build diverse and inclusive workforces.The RoleWe are seeking a highly skilled Customer Success...


  • Denver, Colorado, United States Holland Partner Group Full time

    Job SummaryThis is a challenging and rewarding role that requires a high level of expertise in maintenance operations. The successful candidate will be responsible for overseeing the maintenance of properties within the Denver region, ensuring that all tasks are completed to a high standard and within budget.Key ResponsibilitiesLeadership and Management:...


  • Denver, Colorado, United States JumpCloud Full time

    All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloudJumpCloud helps IT teams and Managed Service Providers (MSPs) Make Work Happen by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than...


  • Denver, Colorado, United States ServiceNow Full time

    Job DescriptionPosition Reports to: Global Partner Leader (Cognizant)ServiceNow is currently seeking a Global Partner Manager ( GPM ) to join the Global Partners and Channels (GPC) team to run one of our Largest Global Partnership with Cognizant in Americas. This position is a high-profile growth opportunity that demands a highly motivated individual with...


  • Denver, Colorado, United States Snyk Full time

    Job OverviewIn an increasingly digital world, the demand for security in software development has never been higher. Snyk, a leader in developer security solutions, is dedicated to empowering development teams to identify, prioritize, and remediate security vulnerabilities in their code and infrastructure seamlessly. Our mission is to foster a more secure...


  • Denver, Colorado, United States EverCommerce Full time

    About EverCommerceEverCommerce is a leading service commerce platform that digitally transforms the service economy with tailored, end-to-end SaaS solutions. Our mission is to simplify and empower the lives of our 685,000+ customers by creating predictable, informed, and convenient experiences between customers and their service professionals.Job SummaryWe...


  • Denver, Colorado, United States Cash App Full time

    Job DescriptionThe Cash App Partnerships Compliance & Advisory team works across the organization to develop and maintain a robust framework for the management and oversight of strategic bank and acquiring partners, merchants, agents, and vendors, from a compliance perspective. Cash App is looking for a Bank Partner Program Manager to help manage these...


  • Denver, Colorado, United States Snyk Full time

    Job OverviewIn an increasingly digital world, the demand for secure software development is paramount. At Snyk, we are dedicated to providing a developer security platform that empowers teams to identify, prioritize, and remediate security vulnerabilities in their code, dependencies, containers, and cloud infrastructure. Our mission is to enhance security in...


  • Denver, Colorado, United States Gusto Full time

    About GustoGusto is a modern, online business platform that helps small and medium-sized enterprises (SMEs) manage their teams effectively. Our platform offers a range of services, including payroll, health insurance, 401(k)s, expert human resources (HR), and team management tools. We have offices in Denver, San Francisco, and New York, serving over 300,000...


  • Denver, Colorado, United States Datadog Full time

    Join Datadog as a Customer Success ManagerWe are looking for a proactive Customer Success Manager to drive new product attachment and build strong relationships with our existing customer base. At Datadog, we value office culture and work-life harmony for our employees.Responsibilities:Work closely with the sales team for smooth onboardingBuild and maintain...