Client Success Program Manager

2 weeks ago

Denver, Colorado, United States Microsoft Corporation Full time
Join Microsoft Corporation as a Client Success Program Manager
We are seeking a dedicated Client Success Program Manager to become a vital part of our Microsoft Federal team.

At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. Our culture promotes a growth mindset, inspiring excellence, and encouraging teams and leaders to deliver their best every day.

This growth mindset drives us to understand our customers deeply, enabling us to make informed, customer-centric decisions in all our endeavors. By doing so, we contribute to transformative innovations that positively affect billions of lives globally. You can play a crucial role in helping us fulfill this mission.

The Microsoft Federal division was created to cater to the distinct mission, legal, regulatory requirements, and procurement processes of the United States Government (USG).

We are committed to ensuring that our resources, including qualified, experienced, and certified personnel (with necessary security clearances), are available to meet the evolving needs of the USG.

As part of this commitment, Microsoft embraces flexibility in recruiting, hiring, and assigning personnel within the Microsoft Federal organization.

Our personnel can expect to take on various roles throughout their careers to adapt to the changing requirements of the USG, whether in Civilian, Defense, or intelligence sectors.


Customer Success Focus:

Microsoft aims to assist our clients in achieving their digital transformation goals by leveraging the power of Microsoft Cloud solutions and support services.

To support this vision, we have invested in a specialized Customer Success team dedicated to helping our clients realize their business objectives.


Key Responsibilities:
  • Ensure fulfillment of support contract obligations by overseeing the quality planning and delivery of support services to achieve customer business outcomes.
  • Collaborate with clients and account teams to prioritize and strategize customer engagements and programs across cloud and on-premises environments.
  • Define objectives to enhance the health, performance, and business capabilities of prioritized workloads, driving value realization for customers.
  • Build strong relationships with key customer decision-makers in Software Engineering and IT, empowering them to advocate for cloud adoption within their organizations.
  • Manage orchestration, customer sponsor relations, and stakeholder communication for prioritized engagements and programs.
  • Monitor, escalate, and plan for the resolution of technical challenges while providing feedback to enhance our products and solutions.

Leadership: This role demands excellent communication skills and the ability to exhibit executive presence and confidence in diverse customer situations.

The Client Success Program Manager will demonstrate leadership within teams comprising Microsoft, partner, and customer resources engaged in delivering complex solutions for overall customer success.

Relationship Management: Proven experience in building relationships with senior executives in significant or strategic accounts is essential. Experience managing various stakeholder relationships to achieve consensus on solutions and engagements is required.

Program Management: Skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, effective communication, analytical capabilities, and attention to detail are crucial.

We are committed to continuous learning and fostering curiosity. We embrace uncertainty, take calculated risks, and learn swiftly from our experiences. By building on each other's ideas, we recognize that we are stronger together.

Our motivation stems from our admiration for human achievement, driving us daily to empower others to do more and achieve more through our technology and innovation.

Together, we can make a significant impact.


Travel Requirements:
25-50%
Employment Type: Full-Time
Work Site: Up to 50% remote work
Role Type: Individual Contributor
Discipline: Customer Success Account Management
Profession: Customer Success

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