Applications Support Manager

3 days ago

Verona, New York, United States Oneida Innovations Group Full time
Job Title: Applications Support Manager

Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service.

We are seeking a highly skilled Applications Support Manager to oversee the work of a team responsible for designing, building, testing, deploying, maintaining, and supporting applications.

Key Responsibilities:
  • Lead a team of application developers and support specialists to ensure the delivery of high-quality applications that meet business requirements.
  • Collaborate with departments to identify opportunities where technology can provide a more efficient and effective business solution.
  • Evaluate current technology effectiveness and make recommendations on the use of current technology and/or new technology to deliver a solution that improves productivity or enhances end user/guest experience.
  • Develop benefits analysis and cost comparison for proposed enhancements and upgrades.
  • Manage all vendor relations, including establishing and maintaining vendor relationships, contract negotiations, service delivery, contract compliance, and invoice reconciliation and processing.
  • Partner with vendors to develop short and long-term product roadmaps to ensure continuous improvement of applications.
  • Provide effective leadership and oversight to the team, providing clear direction and timely feedback to help employees be successful in their role.
  • Collaborate with the Director of IT Operations to ensure services meet the needs of the IT and organizational strategies.
  • Effectively facilitate meetings with employees from various organization levels, leveraging technology for content delivery.
  • Consistently collaborate with the IT Operations team members to solve complex procedural, operational, and technical problems.
  • Bring resolution to customer support issues, routed through ONE's Help Desk, by managing and resolving escalated tickets in a timely manner and within Service Level Agreements.
  • Ensure user access audits are completed routinely.
  • Ensure existing solutions and potential upgrades follow prevailing compliance standards and regulations.
  • Stay up-to-date with new technological and/or procedural developments and guide staff as appropriate in the use of new procedures and technologies.
Requirements:
  • Bachelor's degree in computer science, engineering, business management, or a related discipline, and/or a minimum of 10 years of experience working in an IT environment.
  • Minimum of 5 years of application development management experience.
  • Excellent organizational, verbal, and writing skills.
  • Ability to interface with management and perform as a liaison between IT applications staff and the organization's business operations departments, as well as management teams.
  • Demonstrates competency in application program code and design walk-through, and effectively provides constructive input for application improvements.

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

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