Administrative Specialist

4 days ago


Verona, New York, United States Upstate University Hospital Full time
Job Summary:

The Outpatient Administrative Specialist will perform a variety of administrative tasks to support the delivery of high-quality patient care. This includes checking in and out patients, verifying demographic and insurance information, and generating routine forms and documentation. Additionally, the specialist will be responsible for completing FMLA and Disability forms as needed, processing patient appointment referrals, and scheduling complex appointments. They will also provide administrative support to ambulatory patient care functions, collect patient co-pays, and manage denial processes. Furthermore, the specialist will work with patients to understand insurance carrier requirements and obtain necessary documentation.

Key Responsibilities:

• Verify patient demographic and insurance information
• Generate routine forms and documentation
• Complete FMLA and Disability forms as needed
• Process patient appointment referrals
• Schedule complex appointments
• Provide administrative support to ambulatory patient care functions
• Collect patient co-pays and manage denial processes
• Work with patients to understand insurance carrier requirements

Requirements:

• Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience
• Working knowledge of medical terminology and familiarity with medical coding
• Excellent written and oral communication skills
• Ability to multitask and work in a high-volume setting
• Strong computer skills and keyboarding abilities

Preferred Qualifications:

• Working knowledge of computer systems such as Epic, Word, and Groupwise
• Understanding of insurances and referrals

Work Environment:

This position will work in a fast-paced outpatient setting, interacting with patients, providers, and other healthcare professionals. The specialist will be required to work independently and as part of a team to ensure the smooth operation of patient care services.

What We Offer:

Upstate University Hospital offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a work environment that is supportive, inclusive, and respectful of all employees.

Equal Employment Opportunity:

Upstate University Hospital is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

Recruitment Contact:

For more information about this position, please contact the Human Resources department at [insert contact information].

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at [insert contact information].

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