Technical Support Trainee
2 weeks ago
This internship opportunity is designed for a college student pursuing a degree in Business Information Systems, Computer Science, Information Management, or a related discipline. As a Technical Support Trainee, you will play a vital role in assisting the IT department and the user community with their technical needs. Your responsibilities will encompass troubleshooting and resolving hardware and software issues, installing necessary software and hardware components, managing server operations, configuring new user equipment and workspaces, documenting and tracking incidents, and escalating critical situations as needed.
Key Responsibilities:
- Diagnosing and addressing technical issues related to various IT tools and systems.
- Providing support for Hyper-V, File Servers, Microsoft SCCM, Cisco Unified CM Administration, Cisco Unity Administration, Remote Desktop Support, and Office 365 Products and Administration.
- Ensuring effective communication and superior customer service throughout the support process.
- Maintaining accurate records of incidents and resolutions.
Qualifications:
- Familiarity with IT tools and systems, along with a strong technical aptitude.
- CompTIA A+ certification is preferred.
- Excellent analytical, problem-solving, and organizational abilities.
- Exceptional customer service skills.
- Experience in a production or manufacturing setting is advantageous.
Please note that this internship is a compensated position.
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