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Multilingual Customer Support Specialist

2 months ago

Kalamazoo, Michigan, United States ZAGG Full time

Overview

As a Multilingual Customer Support Specialist, you will play a crucial role in delivering outstanding service and solutions to our valued customers. Your expertise and resources will be utilized to ensure that every interaction leaves customers feeling more satisfied and appreciated.

Key Responsibilities

  • Assist customers with inquiries and order placements via phone.
  • Manage both internal and external communications related to online orders.
  • Respond to customer service inquiries through various platforms including Zendesk and LiveChat.
  • Provide information and support regarding ZAGG products.
  • Process return requests for exchanges and refunds.
  • Return customer calls as needed.
  • Engage in various assigned projects to enhance customer experience.
  • Availability to work from 10 AM to 7 PM, Monday through Friday.

Qualifications

  • Exceptional customer service abilities.
  • Strong written and verbal communication skills.
  • Fluency in both English and Spanish is required.
  • Capability to compose clear and concise instructions.
  • Effective problem-solving and decision-making skills.
  • Ability to manage multiple tasks simultaneously.
  • A minimum of two years of relevant experience with various software applications.
  • Prior experience in customer service or technical support is preferred.