Field Technical Support Specialist

1 week ago


Kalamazoo, Michigan, United States ApTask Full time

Job Summary

We are seeking a highly skilled Field Technical Support Representative to join our team at ApTask. As a key member of our technical support team, you will be responsible for providing on-site client-facing support, including installation, servicing, and repairing systems.

Key Responsibilities

  • Provide on-site technical support to clients, including installation, maintenance, and repair of systems.
  • Conduct quality checks on system equipment before deployment to ensure optimal performance.
  • Resolve customer technical issues related to hardware installation, repair, upgrade, and maintenance.
  • Collaborate with internal teams to ensure timely resolution of technical issues.
  • Install and configure new hardware and software, including Windows 10, MS Office, and OS365.
  • Manage technical support tickets and ensure timely resolution of customer issues.
  • Develop and maintain knowledge of technical systems and software to provide expert-level support.

Requirements

  • 3+ years of experience in a technical support role.
  • Strong technical skills, including hardware and software installation, maintenance, and repair.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong knowledge of Windows 10, MS Office, and OS365.
  • Experience with SCCM imaging and ticket management.
  • Strong analytical and problem-solving skills.

Preferred Qualifications

  • Bachelor's Degree in Computer Science or related field.
  • ITIL certification.
  • Experience with iOS devices.


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