Field Technical Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Field Technical Support Representative to join our team at ApTask. As a key member of our technical support team, you will be responsible for providing on-site client-facing support, including installation, servicing, and repairing systems.
Key Responsibilities
- Provide on-site technical support to clients, including installation, maintenance, and repair of systems.
- Conduct quality checks on system equipment before deployment to ensure optimal performance.
- Resolve customer technical issues related to hardware installation, repair, upgrade, and maintenance.
- Collaborate with internal teams to ensure timely resolution of technical issues.
- Install and configure new hardware and software, including Windows 10, MS Office, and OS365.
- Manage technical support tickets and ensure timely resolution of customer issues.
- Develop and maintain knowledge of technical systems and software to provide expert-level support.
Requirements
- 3+ years of experience in a technical support role.
- Strong technical skills, including hardware and software installation, maintenance, and repair.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong knowledge of Windows 10, MS Office, and OS365.
- Experience with SCCM imaging and ticket management.
- Strong analytical and problem-solving skills.
Preferred Qualifications
- Bachelor's Degree in Computer Science or related field.
- ITIL certification.
- Experience with iOS devices.
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