Reception Specialist

2 weeks ago

Northbrook, Illinois, United States UnitedService Companies Full time
Job Overview

The Reception Specialist is responsible for managing all front desk operations, including welcoming guests, addressing inquiries, and facilitating check-ins and check-outs.

This role also ensures the reception area is kept tidy and organized, contributing to a positive first impression for all visitors.

Key Responsibilities

The following outlines the primary duties and responsibilities of the position:

  • Greet hotel guests and visitors warmly, assessing their needs and providing appropriate assistance.
  • Respond to incoming calls in a timely and professional manner, maintaining a friendly attitude while addressing caller inquiries.
  • Update and manage guest registration data, billing information, and room assignments.
  • Assist guests with various requests, such as making reservations, arranging transportation, and recommending local attractions.
  • Oversee room inventory and availability, ensuring accurate records are maintained.
  • Familiarize oneself with hotel credit policies and product offerings.
  • Handle the distribution of mail and packages for guests.
  • Conduct regular checks of the reception area to ensure cleanliness and organization.
  • Complete guest check-out procedures efficiently.
  • Balance departmental accounts and prepare necessary documentation.
  • Safeguard guest keys and cash, performing cash counts at the end of each shift.
  • Monitor guest accounts for unusual activity and report any concerns to management.
  • Collaborate with other departments to resolve guest issues and complaints.
  • Maintain knowledge of emergency procedures and communicate any relevant issues to management.
Required Skills and Qualifications
  • Proficient in Microsoft Office Suite.
  • Exceptional interpersonal skills with a positive and engaging demeanor.
  • Able to work collaboratively within a team environment.
  • Strong computer skills and ability to think clearly under pressure.
  • Capable of handling challenging situations with professionalism and effective communication.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
Education and Experience
  • High School Diploma or equivalent.
  • Prior experience in a hotel front desk role is preferred.
  • Training in guest relations is advantageous.
  • Experience in the hospitality sector in a similar capacity is desirable.
Language Proficiency
  • Strong reading, writing, and verbal communication skills in English.
Physical Requirements

The physical demands of this role include:

  • Ability to stand for extended periods.
  • Frequent use of hands and fingers for computer operation.
  • Occasional sitting for administrative tasks.
  • Ability to lift or move items weighing up to 50 lbs.
  • Continuous standing and walking for several hours.

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