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Customer Success Strategist

2 months ago

San Diego, California, United States AppFolio Full time
About the Role

We're seeking a highly skilled Customer Success Strategist to join our team at AppFolio. As a key member of our customer success team, you will be responsible for driving long-term customer success and growth.

Key Responsibilities
  • Manage a portfolio of high-value clients, providing strategic guidance and recommendations to drive business outcomes.
  • Analyze client business goals and develop tailored solutions to ensure customer satisfaction and retention.
  • Collaborate with cross-functional teams to drive customer success and growth initiatives.
  • Develop and execute action plans to drive customer adoption and revenue growth.
  • Escalate customer concerns and ensure timely resolution and high customer satisfaction.
  • Partner with growth teams to drive opportunities for expansion and platform upgrades.
Requirements
  • 5+ years of customer success and/or account management experience.
  • Strong organizational, analytical, and problem-solving skills.
  • Proactive and goal-oriented with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing client conditions and needs.
What We Offer
  • A competitive salary range of $73,000 - $101,000.
  • A comprehensive benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and collaborative work environment.