Customer Success Strategist

2 days ago

San Francisco, California, United States Base Full time

About the Role
Base is seeking a talented Customer Success Manager to join our team. As a seasoned Customer Success Manager or Customer Marketer looking to transition into a customer success role, you will have a passion for partnering with customers and acting as a consultant and trusted advisor.

Key Responsibilities
• Build strong relationships with our customers and serve as their trusted advisor, understanding their unique business needs and goals.
• Provide guidance and strategic insights to customers on how to effectively leverage our platform to achieve their customer marketing objectives.
• Collaborate with customers to develop tailored customer marketing strategies and campaigns, offering best practices and creative solutions.
• Conduct regular check-ins with customers to review their progress, identify areas of improvement, and ensure they are maximizing the value of our platform.
• Act as a consultant to customers, providing ongoing support, training, and troubleshooting to address any challenges or technical issues they may encounter.
• Gather customer feedback and insights, advocating for their needs and collaborating with internal teams to drive product enhancements and improvements.
• Monitor customer health and proactively address any concerns or risks to ensure long-term customer satisfaction and retention.
• Collaborate closely with sales and marketing teams to identify opportunities for expansion, cross-selling, and upselling to drive revenue growth.

Requirements
• Experience as a Customer Success Manager, Customer Marketer or similar role, with a deep understanding of customer marketing strategies, tactics, and best practices.
• Strong consulting and relationship-building skills, with the ability to effectively engage with customers and provide strategic guidance.
• Excellent communication skills, both written and verbal, with the ability to convey complex concepts in a clear and concise manner.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Demonstrated ability to manage multiple customer relationships and prioritize tasks in a fast-paced environment.
• Familiarity with customer marketing technologies and platforms is a plus.
• Proactive, self-motivated, and able to work independently, while also being a collaborative team player.
• Bachelor's degree in marketing, business, or a related field.
• Proficiency in computer skills, including MS Office. Experience with CRM software like HubSpot is a bonus.

About Base
Base is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

  • Customer Success Strategist

    6 days ago

    San Francisco, California, United States Atlassian Full time

    Customer Success StrategistWe are seeking a highly motivated and experienced Customer Success Strategist to join our Customer Experience & Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster long-term relationships.Key...

  • Enterprise Customer Success Strategist

    1 month ago

    San Francisco, California, United States Turing Labs Inc. Full time

    {"title": "Customer Success Strategist", "description": "Customer Success StrategistAt Turing Labs Inc., we're driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner.Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x...

  • Customer Success Strategist

    2 days ago

    San Francisco, California, United States Pylon Labs Full time

    About the Role:We're seeking a highly organized and customer-focused individual to join our team as a Customer Success Strategist. As a key member of our post-sales support team, you will be responsible for helping our customers achieve success with our product.Key Responsibilities:Help customers adopt new features and functionalityIdentify and engage with...

  • Enterprise Customer Success Strategist

    3 days ago

    San Francisco, California, United States Turing Labs Inc. Full time

    About Turing Labs Inc.Turing Labs Inc. is a pioneering company in the field of software development, dedicated to building innovative solutions for Consumer Packaged Goods (CPG) companies. Our mission is to revolutionize the product development process, making it faster, smarter, and leaner.Job Title: Enterprise Customer Success StrategistWe are seeking an...

  • Customer Success Strategist

    2 days ago

    San Mateo, California, United States Veryfi Full time

    Customer Success Role OverviewVeryfi is seeking a seasoned Customer Success Strategist to lead our customer-facing team and drive business growth through exceptional customer experiences. The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of transactional business models and data-driven...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Replai Full time

    Unlock Your Potential as a Customer Success Manager at ReplaiAt Replai, we're on a mission to revolutionize the app industry with our innovative data-to-ads approach. We're seeking a highly driven and ambitious Customer Success Manager to join our team in San Francisco. As a key player in our customer success strategy, you'll be responsible for ensuring our...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Otter Full time

    About the RoleThis position is a unique opportunity to shape the future of our Customer Success team at Otter, the world's leading tool for meeting transcription, summarization, and collaboration.As a Customer Success Manager, you will work closely with the Head of Customer Success to define and implement strategies for customer adoption, retention, and...

  • Customer Success Strategist

    6 days ago

    San Francisco, California, United States Recruiting from Scratch Full time

    Customer Success ManagerAt Recruiting from Scratch, we're looking for a talented Customer Success Manager to join our team. As a key member of our organization, you'll play a critical role in defining our GTM decisions and ensuring our clients achieve success with our product.Responsibilities:Own and run all customer onboarding processesBuild relationships...

  • Customer Success Strategist

    2 days ago

    San Francisco, California, United States Replai Full time

    About the Role:As a Customer Success Manager at Replai, you will play a pivotal role in ensuring our customers achieve maximum value from our offerings. You will be responsible for managing the entire customer journey, from onboarding to ongoing success and growth. Your focus will be on building strong, long-lasting relationships and ensuring that each...

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Scrut Automation Full time

    About Scrut AutomationScrut Automation is a pioneering information security and compliance monitoring platform designed to empower small and medium cloud-native enterprises to develop and maintain a robust security posture, ensuring seamless compliance with various infosec standards such as SOC 2, ISO 27001, GDPR, and more.Our platform helps customers reduce...

  • Customer Success Strategist

    4 weeks ago

    San Francisco, California, United States Pylon Full time

    About PylonPylon is a cutting-edge company building the future of B2B post-sales. Our innovative platform helps top support and success teams at companies like Hightouch, Merge, and Sardine manage their customer support across multiple channels.Job DescriptionWe're seeking a highly organized and hardworking Customer Success Manager to join our team. As a key...

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Instrinsic Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Value with IntrinsicAt Intrinsic, we're revolutionizing the way Trust & Safety teams protect their communities from abuse. We're seeking a highly motivated and analytical Customer Success Manager to join our team.As a key point of contact for executive-level stakeholders, you'll align our...

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Pylon Labs Full time

    About PylonPylon is revolutionizing the future of B2B post-sales by providing a unified platform for customer support across multiple channels.Job DescriptionWe're seeking a highly organized and customer-centric Customer Success Manager to join our team in San Francisco. As a key member of our post-sales operations team, you will be responsible for driving...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Windfall Full time

    Customer Success ManagerAs a Customer Success Manager at Windfall, you will be a key player in driving customer satisfaction and growth. Your primary responsibility will be to own the end-to-end customer experience, ensuring seamless onboarding, product adoption, and implementation of best practices.Key Responsibilities:Own the customer experience, including...

  • Customer Success Strategist

    2 months ago

    San Francisco, California, United States Lark Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at Lark. As a key member of our Customer Success team, you will be responsible for leading the charge on understanding and championing our customers.Key ResponsibilitiesHelp build the foundations of Customer Success at Lark: As an early member of our success...

  • Customer Success Strategist

    6 days ago

    San Francisco, California, United States Chef Robotics Full time

    About Chef RoboticsChef Robotics is a pioneering company that's revolutionizing the physical world by accelerating the advent of intelligent machines. With a focus on food production, our mission is to put an intelligent robot in every commercial kitchen globally.We're backed by top investors like Kleiner Perkins, Construct, Bloomberg BETA, and Promus...

  • Customer Success Strategist

    3 days ago

    San Francisco, California, United States 11X Full time

    About 11xWe're a fast-growing startup building fully autonomous digital workers that automate specific jobs end-to-end. Our innovative approach has generated millions in revenue and earned the trust of hundreds of companies.Our team thrives on a culture of relentless velocity, ownership, and boundary-pushing. We're comprised of pirates - ex-founders and...

  • Customer Success Strategist

    2 days ago

    San Francisco, California, United States Etleap Full time

    About the Role:Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization.Key...

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Scribe Full time

    About ScribeScribe is a product-led growth startup based in San Francisco, dedicated to unleashing and upleveling the world's know-how. Our mission is to empower users to document and share their knowledge effectively.The RoleWe are seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers. As a key member...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Apree Health Full time

    Customer Success LeadWe're revolutionizing healthcare delivery and payment models at Apree Health. Our innovative navigation platform and primary care model are redefining value-based care. We're combining rich data with cutting-edge technology and advanced primary care to provide exceptional experiences, better access to information and services, and lower...