Customer Success Strategist

6 days ago


San Francisco, California, United States Chef Robotics Full time
About Chef Robotics

Chef Robotics is a pioneering company that's revolutionizing the physical world by accelerating the advent of intelligent machines. With a focus on food production, our mission is to put an intelligent robot in every commercial kitchen globally.

We're backed by top investors like Kleiner Perkins, Construct, Bloomberg BETA, and Promus Ventures, and we've secured multi-year contracts with leading food production and packaging companies.

Job Description

We're seeking a seasoned Customer Success Manager to drive customer satisfaction and growth. As the primary point of contact, you'll own relationships with our customers, ensuring their continued engagement with our product.

You'll collaborate closely with our sales, product, and engineering teams to drive engagement, long-term satisfaction, and ultimately, the growth of our company.

Key Responsibilities
  • Drive NDR (Net Dollar Retention) by ensuring current customers buy more robots.
  • Measure key metrics like utilization and track them week by week.
  • Build and maintain strong, long-term relationships with key stakeholders at customer organizations.
  • Act as a trusted advisor, offering strategic guidance to help customers achieve their objectives with our robotics solutions.
  • Develop and implement customer success plans tailored to each customer's specific goals and requirements.
  • Prepare status reports by gathering, analyzing, and summarizing relevant data.
  • Conduct weekly meetings with customers to drive NDR.
Requirements
  • Bachelor's degree in Business, Engineering, or a related field.
  • 3-5 years of experience in customer success, account management, or a similar role, preferably within robotics or the enterprise space.
  • Strong technical acumen with the ability to understand and explain complex AI and robotics solutions.
  • Proven track record of managing customer relationships and driving customer success in a B2B environment.
What We Offer

A competitive salary range of $120,000 - $200,000 per year, with a generous benefits package including medical/dental/vision insurance, commuter benefits, flexible PTO, catered lunch, and 401(k) matching.

Equity will be a significant component of your compensation package, with opportunities for growth as the company raises more capital.



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