Customer Success Strategist

3 days ago


San Francisco, California, United States 11X Full time

About 11x

We're a fast-growing startup building fully autonomous digital workers that automate specific jobs end-to-end. Our innovative approach has generated millions in revenue and earned the trust of hundreds of companies.

Our team thrives on a culture of relentless velocity, ownership, and boundary-pushing. We're comprised of pirates - ex-founders and founding employees of unicorns, as well as entrepreneurial operators from top companies.

Why Now?

We're hiring exceptional problem solvers and relationship builders to join our growing Customer Engagement team. As a Senior Customer Engagement professional, you'll be the core of our team, driving customer satisfaction and retention with C-Level executives and key decision-makers.

What You'll Do

  1. Develop and execute strategies to retain and expand 11x customer relationships, driving ongoing success and loyalty.
  2. Ensure we deeply understand customer delight levels, guiding them to their aha moments, and driving high Net Promoter Scores (NPS).
  3. Identify and mitigate potential risks, employing foresight and precision to safeguard customer satisfaction.
  4. Monitor product utilization and account health with unwavering diligence, utilizing dashboards, customized alerts, and other tools to identify opportunities for account expansion and address any issues promptly.
  5. Ensure customers consistently achieve success with 11x, proactively managing and adjusting strategies as necessary to support their growth and goals.
  6. Proactively reach out to customers based on predefined criteria, anticipating their needs and addressing potential concerns before they arise.
  7. Advocate fiercely for customers across Engineering, Product, and Design (EPD) teams, ensuring their voices are heard and their needs are met.
  8. Own product adoption, retention, and growth metrics for your named accounts, relentlessly driving towards exceptional results and continuous improvement.


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