Customer Success Strategist

3 hours ago


San Francisco, California, United States Atlassian Full time
Customer Success Strategist

We are seeking a highly motivated and experienced Customer Success Strategist to join our Customer Experience & Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster long-term relationships.

Key Responsibilities:
Develop and implement comprehensive enterprise customer success strategies that align with Atlassian's business goals and customer needs.
Identify opportunities for improvement and innovation in our customer success processes and practices.
Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences.

Requirements:
Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
~8+ years of experience in customer success, strategy, or a related field, with at least 3 years in a leadership role.
Proven track record of developing and executing successful customer success strategies.
Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
Experience with Atlassian products and a strong understanding of the software industry is a plus.

What We Offer:
Atlassian offers a variety of perks and benefits to support you, your family, and to help you engage with your local community. Our software products help teams all over the planet, and our solutions are designed for all types of work. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.

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