Customer Success Strategist

2 months ago

San Francisco, California, United States Lark Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Manager to join our team at Lark. As a key member of our Customer Success team, you will be responsible for leading the charge on understanding and championing our customers.

Key Responsibilities
  • Help build the foundations of Customer Success at Lark: As an early member of our success team, you'll be instrumental in helping define our vision and culture.
  • Serve as the customer's trusted advisor and product expert: In addition to training, onboarding, and working sessions, you'll go above and beyond to deeply understand our customers' businesses and dig deep into how Lark can help take them to the next level.
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
  • Drive adoption, retention, expansion, and advocacy: Help our customers love Lark, and work with them to share their success with everyone else.
  • Elevate your skills as we tackle our most impactful challenges: We're here to solve a world-class problem, with the passion and resources to pull it off — and there's so much more to do and learn.
Requirements
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You view setbacks as learning opportunities, not failures
  • You can put yourself in others' shoes and see situations from perspectives other than your own
  • You're motivated by seeing others succeed and grow when you partner with them
  • You're highly adaptable, easily acclimating to a rapidly changing business and industry
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You love getting to know new people and helping them solve their business problems
Nice to Haves
  • You've been a first or early hire at a fast growing start up before
  • You've got strong technical chops
  • You have experience using Lark, or other enterprise collaboration software

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