Customer Service Manager

5 days ago


Fort Lauderdale, Florida, United States Hand & Stone - Fort Lauderdale Full time
Job Overview

Hand and Stone Massage and Facial Spa is seeking a highly motivated and experienced Customer Service Manager to join our team in Fort Lauderdale. As a key member of our management team, you will be responsible for overseeing the reception team, achieving sales targets, and ensuring an exceptional client experience.

Key Responsibilities
  • Manage and motivate the reception team to achieve sales and service targets
  • Develop and implement training programs for reception staff
  • Collaborate with the lead massage therapist and lead esthetician to maximize performance
  • Ensure seamless client reservation management and orientation
  • Oversee overall client experience and satisfaction
Requirements
  • Minimum 1 year management experience in the spa/hospitality/retail/fitness industry
  • Goal-oriented and detail-focused individual with excellent communication skills
  • Sales experience is required, with a proven track record of achieving targets
  • Leadership, training, and motivational skills are essential
  • Evening and weekend shifts are required
About Us

Hand and Stone is a leading player in the spa industry, with over 300 locations across the country. We are rapidly growing in the S. Florida market and are committed to providing an exceptional experience for our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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