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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Staff My Agency Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. As a key member of our staff, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide product and service information to customers, resolve any emerging problems, and ensure accurate and efficient resolution.
  • Call Management: Manage incoming calls, handle customer complaints, and provide appropriate solutions and alternatives within time limits.
  • Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file documents.
What We Offer
  • Competitive Compensation: Base pay, bonus, and commission opportunities.
  • Benefits: Paid time off, retirement plan with company match, group life insurance, and valuable experience.
  • Opportunities for Growth: Potential for advancement within our office and valuable experience in the insurance industry.
Ideal Candidate
  • Strong Communication Skills: Excellent phone contact handling skills, active listening, and ability to empathize with customers.
  • Problem-Solving Skills: Strong problem-solving skills, ability to multi-task, prioritize, and manage time effectively.
  • Professional Qualifications: Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).