Customer Service Director

7 days ago


Fort Lauderdale, Florida, United States iraLogix Full time

Transforming Retirement Savings with Exceptional Service

At iraLogix, we're revolutionizing the way people save for retirement by providing cutting-edge technology-driven solutions. As a rapidly growing leader in the financial services industry, we're seeking a talented Customer Care Manager to join our team.

About the Role

As a Customer Care Manager, you'll be responsible for leading a high-performing team that delivers top-tier service to our customers. You'll drive a positive and helpful culture through a combination of technical resources and strong people skills. This is a highly visible role, and you'll interact with all areas of the business.

Key Responsibilities

  • Strengthen and maintain a positive, empathetic, and caring approach to all our customers.
  • Manage and grow your Customer Care team to excel at what they do and how they do it.
  • Identify and implement advanced technology solutions to help your team scale while providing exceptional service.
  • Develop, track, and report key performance measurements to senior management and Customer Care overall.
  • Work with our sales team to help institutional clients understand what makes our team uniquely capable.
  • Collaborate with internal and external clients as well as our Operations team to resolve client needs quickly.

Requirements

  • US Citizen, Permanent Resident, or eligible to work in the US permanently.
  • Associates or Bachelor's degree preferred.
  • 5 years of experience in a Customer Service leadership role.
  • Past experience managing and contributing to a high-quality, successful team.
  • Proficiency in Office 365, Zendesk, and SharePoint.

Location

Pittsburgh, PA or Fort Lauderdale, FL

Equal Opportunity Employer

iraLogix is an equal opportunity employer committed to building a team that embraces diversity, represents a variety of backgrounds, and upholds inclusiveness.



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