Customer Service Representative

17 hours ago


Fort Lauderdale, Florida, United States LHH Full time
Customer Service Representative

We are seeking a highly motivated and experienced Customer Service Representative to join our team on a 6-month contract basis. This role is critical in providing exceptional service to our customers, handling inquiries, and resolving issues related to a large catalog of products.

Key Responsibilities:
  • Provide high-quality customer service by answering incoming calls and addressing customer inquiries related to our extensive product catalog.
  • Resolve customer issues, process orders, and handle returns or exchanges efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Utilize company systems and tools to track and manage customer interactions and issues.
Qualifications:
  • Previous experience in a call center environment, especially dealing with a large catalog of products, is highly preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Ability to handle a high volume of calls and manage multiple tasks simultaneously.
  • Proficient in using customer service software and Microsoft Office Suite.

This is a temporary contract position with no potential for permanent employment. The position requires onsite work from Monday to Friday, 8:00 AM to 5:00 PM.



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