Customer Service Ambassador

5 days ago


Fort Lauderdale, Florida, United States TaxFam Full time
Job Overview

At TaxFam, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Customer Onboarding: Provide introductory information to new customers, ensuring a seamless onboarding experience.
  • Issue Resolution: Troubleshoot common issues with our products and services, escalating queries and concerns as needed.
  • Customer Engagement: Follow up with clients to check their satisfaction with our products and services, and proactively offer solutions to meet their needs.
  • Product and Service Promotion: Inform customers about additional products and services that can benefit their business.
  • Knowledge Management: Develop and maintain knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
Requirements
  • Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, with the ability to build strong relationships with customers.
  • Analytical and Problem-Solving Skills: Demonstrate strong analytical and problem-solving skills, with the ability to resolve complex customer issues.
  • Time Management and Organization: Possess excellent time management and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Adaptability and Flexibility: Demonstrate adaptability and flexibility in a fast-paced customer service environment.


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